Support

March 23, 2017 at 2:05 pm

Hi John,

May I ask, do you or someone else involved with your website have an up-to-date support license?

March 23, 2017 at 2:28 pm

Hi John,

Is that number coming from an account on this website?

Anyway, have you checked the Message templates on your website to make sure those are activated? Event Espresso staff can log into your site and investigate if you purchase a support token, and those are available to purchase here.

Or I can point you in the direction on how we troubleshoot this. First,if you go to test an email from one of the email Message template editors, do you receive the test sent to the admin email address? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If not, can you verify whether *other* emails (like a WordPress password reset email) get sent your admin email address?

You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/

It’s important to discern whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Alternatively, you could also use a gmail account and configure a plugin like the WP Mail SMTP plugin to send the emails.

March 24, 2017 at 10:08 am

Does your Mandrill plugin successfully send out an email test to your admin email account?