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Alana
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April 5, 2017 at 10:37 pm
Hi EE, This are the most urgent question before we go live.
Requesting you to provide the feedback/solution for the same.
We need to setup mail like this for Event Espresso Event Registration.
1. Once a guest books an event and they:
a. Pay = customer gets “payment received” email outlining details of the event – automated email
For every “Payment Received” message type, Admin shows message sent, but does not receive any.
Please review screenshot: https://drive.google.com/a/elsner.in/file/d/0B8axfGCSA-zYa3hjVWtiRk5QRTA/view?usp=drivesdk
b. Don’t pay = customer gets “registration pending payment” email (similar to the above but reminding them to pay) –automated email
This come when Invoice payment will be done. Right?
2. Payment reminder email to be sent if the customer has not paid within a certain time – manual email
How to send manual reminder mail?
3. Before the event, 2nd “Payment received” email sent. – automated email sent two days before event
How this come?
4. Post event, “thank you” email sent – manual email
After event, How we can send manual thank you email?
This are the four email we have used and all other mails are inactive, are this right?
Please check this screenshot: https://drive.google.com/a/elsner.in/file/d/0B8axfGCSA-zYOUJWT1NEZlhTMnM/view?usp=drivesdk
Regards,
Vince Nicita
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Garth
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April 7, 2017 at 10:51 am
Hi Vince,
1a) That’s how it works. IF the admin is not receiving the messages, look in your spam folder or something. That shows the record that it’s been sent from Event Espresso.
1b) If they complete the registration step and do not pay, they get the Payment Pending email.
2) We are working on automating these types of reminders. For now, you can use the Batch email system. https://eventespresso.com/wiki/how-to-create-and-send-a-newsletter/
3) see #2 above
4) See #2 above
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