|
Matt Maher
|
May 11, 2015 at 8:54 am
I have multiple participants telling me that the link for them to print their tickets is only showing 1 ticket when they purchased multiple tickets. Please advise.
|
|
Lorenzo Orlando Caum
|
May 11, 2015 at 9:02 am
Hi Matt, the number of emails depends on how the tickets were purchased. Did any of the registrants/attendees receive any other emails possibly to spam / junk mail?
—
Lorenzo
|
|
Matt Maher
|
May 11, 2015 at 10:15 am
I have checked with attendees and they have nothing in their folders. But I am receiving a ton of complaints about the same issue so this is something that should be addressed asap if it is a case of multiple emails being marked as junk. Maybe have them all come in one email? It looks like every attendee who ordered more than one, which is a majority, might be having this issue. This is creating a major headache and doesn’t look good for us. I can’t find a setting anywhere that is set dealing with this issue but maybe it is somewhere I am not seeing it?
|
|
Lorenzo Orlando Caum
|
May 11, 2015 at 11:22 am
Hi, could you register for an setup a transactional email service like Postmark app or Mandrill?
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
They can help with sporadic email issues.
—
Lorenzo
|
|
Matt Maher
|
May 11, 2015 at 11:54 am
So this isn’t something Event Espresso can help with? I have to sign-up for a separate service?
|
|
Lorenzo Orlando Caum
|
May 11, 2015 at 12:08 pm
Hi Matt,
Event Espresso does not send out any emails directly. It uses a native WordPress function called wp_mail(). This then uses the local mail server.
A transaction email service can help with issues with the local mail server since it will take over sending emails for the WordPress site.
—
Lorenzo
|
|
Matt Maher
|
May 11, 2015 at 1:26 pm
That didn’t help. Only one email is still being receive. Our test email for our test registration is giving a token error too. EED_messages_run_148
|
|
Matt Maher
|
May 11, 2015 at 1:36 pm
So here is what I am getting for feedback. I installed the ticketing add-on after we had about 170 people already registered. I sent out a batch email to everyone who had registered with the short code for their ticket url. Any of those people who ordered more than one ticket seem to be getting only 1 email with 1 link to 1 ticket. I asked one person who registered AFTER the ticketing add-on was installed and they said they received 1 email with 2 ticket urls so that is fine. So it seems to be an issue with those who were in there before the ticketing add-on was added.
|
|
Lorenzo Orlando Caum
|
May 11, 2015 at 1:53 pm
Hi, could you post a screenshot of this?
EED_messages_run_148
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
—
Lorenzo
|
|
Lorenzo Orlando Caum
|
May 11, 2015 at 1:55 pm
Okay, I’m not sure how this (https://eventespresso.com/topic/multiple-tickets-not-shown-in-participant-link/#post-155902) is handled but I’ll find out.
Are you seeing a ticket link (icon) for these registrants in the registrations overview screen? It would appear in the right area of the screen in the actions column.
—
Lorenzo
|
|
Matt Maher
|
May 11, 2015 at 4:47 pm
Yes, each registration is showing the ticket icon.
|
|
Matt Maher
|
May 13, 2015 at 6:29 pm
Could you please update me on the progress of this issue?
|
|
Lorenzo Orlando Caum
|
May 14, 2015 at 3:15 pm
Hi, I replied here:
https://eventespresso.com/topic/very-dissatisfied-ticketing-add-on-malfunctions-really-hurting-event/
Thanks
—
Lorenzo
|
