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orionweb
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September 28, 2016 at 11:43 am
Hi,
I am having an issue on Event Espresso version 4.9.12. When a purchase is made through Paypal multiple email confirmations are sent to the recipient.
We have tried multiple possible fixes and nothing so far has worked. Some things we have tried are:
- Turn off caching
- Installing a simplified transactions page template
- Making sure the transaction pages were Public not Private
- Adding an email handling service(SendGrid)
- Checked IPN URL
After everything I am still seeing the issue. I would appreciate it if I could receive some assistance in resolving this matter.
Thank you for your time.
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Josh
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September 28, 2016 at 2:57 pm
Can you check to see if the duplicates are showing up in the Messages Activity list table or not? This will help narrow down what’s causing the duplicates to happen.
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orionweb
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September 29, 2016 at 7:19 am
When I check the logs in the Payment Methods I see multiple entries with the same transaction ID. Is this what you are referring to?
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Josh
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September 29, 2016 at 7:29 am
That’s expected and not what I’m referring to. I’m referring to the Messages Activity table that you can view by going to Event Espresso > Messages.
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orionweb
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September 29, 2016 at 7:41 am
My apologies, I checked the messages and I see duplicate messages with the same transaction ID.
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Josh
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September 29, 2016 at 9:21 am
When you deactivated caching, was that via a plugin or was it by contacting Flywheel support and asking them to disable caching?
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orionweb
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September 29, 2016 at 9:36 am
It was us pulling up the Flywheel account and putting the site in development mode.
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Josh
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September 29, 2016 at 10:26 am
Thanks for the clarification. What you could look at next is the PHP error logs, and you’ll be looking for specific errors, and I’ll list them along with a suggested fix below:
Error example #1
Warning -- mod_fcgid: read data timeout in 40 seconds
Premature end of script headers: wp-cron.php
Suggested change to PHP configuration:
FcgidBusyTimeout 300
FcgidIOTimeout 250
Error example #2
PHP Fatal error: Uncaught exception 'phpmailerException' with message 'Invalid address: ' in /wp-includes/class-phpmailer.php:946
Suggested action: Double check your To: and From: fields in the message templates editor. They need to have either a valid email address or a short code that parses to a valid email address.
Error example #3
Premature end of script headers: index.php
Premature end of script headers: admin-ajax.php
Suggested action: Contact your host and let them know about the above errors. Since your site is hosted on Flywheel, the way forward will be to contact Flywheel support and give them a list of page slugs that handle the registration checkout. They will exclude specific pages from caching if you email them, and you’ll be able to run caching again.
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