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Teresa Reardon
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June 27, 2014 at 3:52 pm
Hello,
We purchased the business license for our event registration needs. It was my understanding that a multi-registration feature (as well as a few others) came with the business license. We have an event coming up for which I need to use the add-on. However, I am unable to access the feature at this time. Is there a reason that this feature we paid for was removed from our account? Please let me hear back from you ASAP, as our need for the feature is very urgent!
Thank you,
Teresa
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Garth
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June 27, 2014 at 4:04 pm
Hi Teresa,
How are you today?
Your support license with Event Espresso expired back in February, that’s why your account no longer has the downloads.
You can renew your account buy purchasing the Business License again, or contact the sales department to discuss it further.
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Teresa Reardon
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June 27, 2014 at 4:27 pm
Hi Garth,
I am blessed, thanks for asking.
Do the downloads expire when the license expires?
I thought that I would be able to access all features once I bought a license regardless of when i wanted to use the features.
Thanks,
Teresa
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Lorenzo Orlando Caum
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June 27, 2014 at 4:36 pm
Hi Teresa,
The downloads that are available will always be the current software for Event Espresso.
You can continue to use your existing software as is. It won’t stop working on its own.
However, you won’t be able to download any of the new software.
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Lorenzo
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Teresa Reardon
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June 27, 2014 at 4:49 pm
Thank you for your prompt response.
Since Multi-Event Registration is not a new feature and was a part of the business license when I bought the license. Would EventEspresso allow me to access to the feature now? The Multi-Event Registration, is in vital to our growing events and relationship with EventEspresso.
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Lorenzo Orlando Caum
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June 27, 2014 at 6:14 pm
Hi,
I may have created some confusion by using the word “new.”
When you have a current support license, you have access to various support services such as the support team, downloads for the core plugin and certain addons, and one click updates.
When your support license expires, you can continue to use any existing software on your site as is.
However, you will no longer have support services which means limited access to the support team, no one click updates, no downloads, and limited documentation.
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Lorenzo
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