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Ted Karlsalr
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October 25, 2019 at 9:06 pm
Hi there,
I just noticed that Mijireh payment is not working any more. Can you please let me know what is going on? My website is uptodate and is life
omnilargess.com
EE 4.10.1
WP 5.2.4
Please help as clients cannot register
Thanks
Ted
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Tony
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October 27, 2019 at 6:39 am
Hi there,
Can you add more details on what happens?
For example, does the user get directed to Mijireh and make a payment but then it doesn’t show in EE?
Do they see an error message?
Is there an event I can run a test registration on?
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Ted Karlsalr
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October 27, 2019 at 9:10 am
Hi Tony,
Thank you so much for reply. Apparently, the Mijireh website is down. I tried to contact them as well but their website sends an error message.
That brings us to the next problem. After the registration, a pop up message box in red appears but it is empty.Can you please look in to this as well. I have created a private event for you but don’t know how to invite you to the private event. I also created a promotion code for this event:
https://omnilargess.com/events/fall-outdoor-photo-walk
The promotion code is EE2019. As you will notice the popup message shows but it is empty.
Thank you again
Ted
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Tony
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October 28, 2019 at 4:48 am
Thank you so much for reply. Apparently, the Mijireh website is down. I tried to contact them as well but their website sends an error message.
Yeah, Mijireh/Cloudswipe appears to be down and looking around there’s no way to contact them directly.
My advice is to set up and use another payment method (we recommend Stripe), even if only temporary until more is known about what is happening.
That brings us to the next problem. After the registration, a pop up message box in red appears but it is empty.Can you please look in to this as well.
We’ve seen this before and it’s usually caused by the theme, although it also could be a plugin. There’s some JavaScript running on that page which is removing all empty paragraph elements from the page on load. The EE notices (the boxes you see that are empty) use empty Paragrpah elements as placeholders and we add content to those using JavaScript on the fly, as those placeholders no longer exist you get an empty box.
If you can send me a copy of the theme I can test it locally and should be able to provide a snippet to prevent it from happening.
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Ted Karlsalr
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October 28, 2019 at 7:34 am
Hi Tony,
Thank you again for the help. For now, I am using the Paypal Smart Button.
I use Karma theme, but I don’t know how to send you a copy. Can you please let me know how I can send you a copy of Karma?
Thanks again
Ted
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Tony
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October 28, 2019 at 7:49 am
Hi Ted,
You downloaded that theme from ThemeForest, correct?
You’ll need to log in to that site and download the zip from them, then you can either host the zip file on (for example) Dropbox or use something like WeTransfer to email the file to support[at]eventespresso.com
With regards to Mijireh, we’ve heard from a couple of other users having issues and one contacted their support directly, Mijireh/Cloudswip has apparently shut down as of Sept 15, 2019.
See: https://eventespresso.com/topic/mijireh-not-working-2/#post-301117
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Ted Karlsalr
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October 28, 2019 at 10:51 am
hi Tony,
I just emailed you the link for the Karma zip file to you. Can you please confirm that you received it.
Cheers,
Ted
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Ted Karlsalr
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October 28, 2019 at 10:53 am
Hi Tony,
I just emailed you the link to Karma zip file. Can you please confirm that you received it?
Thanks
Ted
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Tony
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October 28, 2019 at 2:56 pm
Hi Ted,
I did receive the email to download the theme, however, the zip file itself requires permission to download.
Can you set the file to be public, please?
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Ted Karlsalr
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October 28, 2019 at 3:10 pm
Hi Tony,
I just changed the permission. Can you please check it out now and let me know.
Cheers,
Ted
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Tony
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October 28, 2019 at 3:59 pm
Hi Ted,
I can now download the theme, thank you.
So the problem isn’t actually the theme itself, it’s the required Karma builder plugin bundled with it. Theres some JS in there that does as described above, this to be exact:
jQuery("body").find('p:empty').remove();
“Find empty P tags in the body and remove them”
To fix this you’ll need to add something like this to your site:
add_action('wp_enqueue_scripts', 'my_karma_builder_theme_fix', 20);
function my_karma_builder_theme_fix() {
$custom_js = '(function($) {
$( document ).ready( function() {
$("p.espresso-notices-msg").append(".");
} );
})(jQuery);';
wp_add_inline_script('karma-builder', $custom_js, 'before');
}
You can add that to a custom functions plugin on your site, we have some documentation on creating one here:
https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/
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Ted Karlsalr
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October 28, 2019 at 4:14 pm
Thank you so much Tony,
I am not familiar with coding and things like that. I do have a plugin named “My Custom CSS”. Can I use this one?
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Josh
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October 28, 2019 at 4:41 pm
Hi,
The My Custom CSS plugin will not work in this case. That’s because the fix involves adding some PHP and JavaScript to fix the Karma builder plugin. If you can follow this guide:
https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/
Then the provided PHP can be added to that plugin.
Alternatively, you could contact the developer of the Karma builder plugin and let them know that the following code is breaking your site:
jQuery("body").find('p:empty').remove();
and maybe they can revisit and come up with another way to do what they’re intending to do without breaking things.
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Ted Karlsalr
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October 28, 2019 at 4:52 pm
Thanks Josh, is it something that I can hire you guys to do it? If so, how can get there?
Thanks again
Ted
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Josh
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October 28, 2019 at 4:58 pm
It’s not exactly a hiring situation, but if you’d like to purchase a priority support token, then complete the form that’s linked on your account page (after purchase of priority support), we can add the provided code to your site.
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Ted Karlsalr
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October 28, 2019 at 5:01 pm
That is awesome! Thank you so much. I just contacted the theme developer and am waiting for the response. I will get back to you as soon as I hear from them. You guys are awesome!
Cheers,
Ted
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Ted Karlsalr
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October 29, 2019 at 10:30 am
Thank you so much guys. you are the best. Last night I followed the steps and successfully fixed the blank popup notes. Thank you again. I am going to mark the topic as solved for now, Thank you again,
Ted
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Tony
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October 29, 2019 at 10:59 am
Great! Thanks for the update.
If have a minute we would really appreciate if you could share your experience with Event Espresso or provide a review on WP.org.
Either way, I’m glad it worked for you and if you have any further problems just let us know.
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