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carmelklavier
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May 30, 2017 at 10:50 am
Hello Experts,
Could please someone explain me wht exactly “Maximum number of tickets allowed per order for this event” does?
Right now i am facing strange issue. I have event with 3 different tickets, there is a max 1 ticket can be sold per ticket type. When people try to buy the ticket and abandom it, after a few similar transactions (abandomed ticket) the ticket selector shows sold out. I know that system should clear abandomed ticket every hour, and if it doesnt there is a way to do it manualy, which i did earlier. But i got message saying that all the counters are corect and the ticket still show as sold out. After changing “Maximum number of tickets allowed per order for this event” to bigger number, i could see the free ticket again. Then ichanged it back to the number it was before and i still can see the free tickets. Could plese someone try to understand what is going on, sincce it is really frustrating.
Thank you,
David
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carmelklavier
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May 30, 2017 at 11:03 am
Hello Experts,
We have a registration to our event wiht multiple tockets and each ticket has a limit of 1 spot. When i manualy cancel any registration for a ticket on the back end, on the frond end i still see the ticket as a sold out. Any suggestios?
Thank you,
David
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Josh
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May 30, 2017 at 11:21 am
Hi David,
Changing the number for the setting probably didn’t make the difference, but re-publishing the previously-sold out event likely made the difference.
The “Maximum number of tickets allowed per order for this event” setting allows you to set a limit to how many tickets they can buy for the event. So for example if you set the limit to 5 they’ll only be able to buy a total of 5 tickets for that event. They will not be able to buy 3 of one ticket type and 3 of another ticket type because that would total 6 tickets.
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Josh
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May 30, 2017 at 11:24 am
Hi David,
After you manually cancel the registration did you re-publish the event?
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carmelklavier
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May 30, 2017 at 11:27 am
HI Josh,
Thank you for your reply.
So do i need to republish events all the time to show the tickets as available? That doesnt sound right. Do i miss something?
Thanks,
David
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carmelklavier
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May 30, 2017 at 11:28 am
No I didn’t. Do i need to republish it every time i cancell registration? Is there a better way to cancell without republishing?
Thanks,
David
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Josh
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May 30, 2017 at 11:33 am
Hi David,
It depends. If the entire event is sold out you may need to re-publish. This is not the case if it’s just one ticket though. Are you running the current version of Event Espresso 4? Is there any caching set up on your server?
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carmelklavier
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May 30, 2017 at 11:43 am
I am running 4.9.38.p. Not sure about caching since i do not have access to the server. Josh, is there an quick way to verify that all the available tickets are available for all the events (we have about 40 of them)?
Thanks,
David
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Josh
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May 30, 2017 at 11:49 am
Hi David,
You’d need to check the registration list for each event, or view the ticket selector for each event.
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carmelklavier
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May 30, 2017 at 11:51 am
WOW, this going to be crazy.
Thank you Josh
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Josh
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May 30, 2017 at 12:13 pm
Hi David,
May I ask why you think it’s going to be crazy? We’re here to help.
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carmelklavier
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May 30, 2017 at 12:45 pm
As I mentioned, we have more than 40 events, with multiple tickets each. I will need to check each one of them at least once a day to make sure we do not have this situation that the tickets that have not been sold out show up as a sold out tickets. That is why I think it is going to be crazy.
I would greatly appreciate if you can suggest any other way to make sure that canceled and/or abandoned ticket stays available for sale.
Thanks,
David
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Josh
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May 30, 2017 at 1:48 pm
Hi David,
Can you make sure that your server allows wp_cron() to run? Some hosts will disable wp_cron() and if that’s what’s happened on your server then the scheduled process that returns tickets back to the inventory will not run.
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carmelklavier
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May 30, 2017 at 2:34 pm
Josh, Can you provide instructions on how to do that? Does it require access to the server (I don’t have it)? Also, during the testing cycle, I saw that abandoned sessions get released and the tickets go back on sale (so I don’t understand why this time it didn’t go back on sale). So I would guess that cron does run. Does that mean we had some kind of hiccup?
Sorry for so many questions, just trying to make sure that the site keep working the way it should.
Thank you in advance,
David
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Josh
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May 30, 2017 at 3:23 pm
Hi David,
Since you don’t have access to the server can you check with someone who does have access? I think we should avoid making conclusions about hiccups and that things are working/not working until there’s more information.
You can also install the wp-crontrol plugin and that will show you all of the scheduled cron events on a page in WP > Tools.
If you see any events with the hook name:
AHEE__EE_Cron_Tasks__expired_transaction_check
and the Action:
EE_Cron_Tasks::expired_transaction_check()
then that means there are currently transactions in progress, and each of those are currently reserving a ticket until the timer runs out, and the time left is displayed under “Next Run”.
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carmelklavier
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May 30, 2017 at 4:24 pm
Those are the hooks i see right now in the cron:
AHEE__EE_Messages_Scheduler__sending
AHEE__EE_Messages_Scheduler__generation
AHEE__EE_Cron_Tasks__clean_up_junk_transactions
AHEE__EE_Messages_Scheduler__cleanup
AHEE_EE_Cron_Tasks__clean_out_old_gateway_logs
but that only means that there is no active or currently taking ticket reservations.
Josh, I saw that both my posts were combined into one, so let me ask you 2 more question. What should be the correct workflow for:
1. Canceling somebody registration (so the ticket will go back to the available pool and will be visible for sale).
2. Moving somebody from one event to another, assuming the price is the same. What needs to be done to make the ticket that freed up to be available for sale again.
Thank you in advance,
David
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Josh
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May 31, 2017 at 6:22 am
Hi David,
For 1 (canceling a registration), you go to the Event Espresso > Registrations screen then check the box next to the registration, then you select Cancel Registrations from the Bulk actions box, then you click apply. Or you can go to view the Registration and use the “Change Registration Status to” to change the status to Cancelled.
For 2, you can use the Attendee Mover add-on:
https://eventespresso.com/wiki/eea-attendee-mover/
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