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Dustin White
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April 3, 2014 at 2:42 pm
Essentially we have an issue where we created an event with an attendee limit of 24, but some attendees purchased multiple tickets. The maximum attendees for our event was 24 but we are showing 27 registrants due to multiple tickets which shouldn’t be possible. Is there some setting that we haven’t checked? Any help would be appreciated.
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Lorenzo Orlando Caum
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April 3, 2014 at 4:27 pm
Hi Dustin, are you running the latest software?
Also, does this include only attendees/registrants who have registered and paid for the event?
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Lorenzo
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Dustin White
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April 4, 2014 at 10:19 am
We are running 3.1.34.P according to the plugin menu. We found another workaround for now (so long as we request information on the additional attendees it registers them as an individual attendee rather than one with multiple tickets). I’m hesitant on upgrading because we did a lot of customization with this site and a simple update could break any number of things.
Has this been a feature that has been addressed in more recent updates that might fix it?
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Josh
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April 4, 2014 at 10:34 am
Hi Dustin,
The “Attendee Limit Toggle Not Limiting Attendees” issue was something that was fixed in Event Espresso 3.1.35.
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Dustin White
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April 7, 2014 at 1:59 pm
Is there any way we can update this functionality without updating our plugin? We did customizations to the core of event espresso for this project that would be overwritten by following an update. If its something simple that would be great, otherwise we will just request that our client asks for full information on all attendees.
Thanks,
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Josh
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April 7, 2014 at 5:35 pm
Hi Dustin,
This is from the ticket that I was thinking of, but it fixed an issue that was the exact opposite of what you are describing:
includes/functions/main.php line 220 is now:
$espresso_add_reg_attendees = array( 'additional_limit' => min( $additional_limit, $available_spaces ), 'attendee_form' => stripslashes( $attendee_form ));
The other recent updates to Event Espresso did include a new feature that prevents overselling as well, but these were much more extensive changes.
Going forward I’d recommend avoiding hacking core files whenever possible. Event Espresso has a lot of template files that can be copied over to /wp-content/uploads/espresso/templates, gateways can be copied to /wp-content/uploads/espresso/gateways, pluggable functions so entire functions can be overridden, action hooks, and filter hooks that allow for customizations to be made without touching core. If you run into a spot where you see no other way than hack core files, please start a thread and request a hook and we’ll do our best to make it happen.
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Dustin White
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April 9, 2014 at 9:47 am
Thank you so much for the help Josh, I really appreciate it.
We had one more quick question that I didn’t want to make another topic for. Is it possible to edit which fields are included in the “Personal Information Only” in the “Additional Attendee Registration info?” dropdown option. We just basically wanted to include Business Title with this as well so that our client can make name tags for their registrants
Thanks again!
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Dean
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April 10, 2014 at 2:01 am
Hi Dustin,
No it isn’t. The Personal Information question group is used for both Primary and Additional attendees. You would be best to create a separate Question Group and apply that just to the Additional Attendees.
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