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Daniele Pavinato
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March 24, 2014 at 10:35 am
Hi,
my client has a problem. He tells me that has a mass mail returning of an event where those email was just arrived ones.
What can be wrong?
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Lorenzo Orlando Caum
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March 24, 2014 at 10:46 am
Hi Daniele,
Could you explain this issue one more time? I’m not sure I understand what you mean by mass mail.
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Lorenzo
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Daniele Pavinato
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March 24, 2014 at 10:51 am
I’m sorry for my english. I’ll try to explain me better.
My client told me that has a bulk notification emails where those emails were just arrived ones.
Is more clear?
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Tony
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March 24, 2014 at 11:29 am
Hi Daniele,
Is this when using the Email All Attendees feature? http://take.ms/zeYjJ
Unfortunately Event Espresso has no control over the emails once sent. It depends on the type of ‘bounce back’ you are receiving.
We have the Email All Attendees feature but this is heavily dependent on server configuration and the amount of attendees the event has. Shared hosting will very likely fail on bulk emails with many attendees.
There are just too many variables for us to be able to support and as such we recommend using a service such as MailChimp for sending out mass emails.
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Daniele Pavinato
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March 24, 2014 at 12:16 pm
No, it isn’t the Email All Attendees.
Those emails are the same notification emails of any registration user that coming back a second time…
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Tony
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March 25, 2014 at 4:00 am
I’m sorry, unfortunately it isn’t clear what the issue is.
Is the user is receiving multiple emails?
When you say coming back, coming back to the user? the admin?
If we run a test registration would we see the issue? if so is there an event we can test on?
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Daniele Pavinato
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March 26, 2014 at 8:58 am
Coming back to the admin (my client). He receives the registration confirms email twice, but the second in one shot…
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Lorenzo Orlando Caum
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March 26, 2014 at 1:49 pm
Hello,
Does your client have multiple emails setup for the Primary contact email (General Settings page in Event Espresso)?
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Lorenzo
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