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Thomas
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April 26, 2016 at 3:14 pm
I had to apply a payment manually that we received through a bank transfer. When I entered the information manually, and hit “Apply payment,” the payment details for the transaction DO show what I just entered, but ALSO have in red text right above it, “No payments have been applied to this transaction yet. Click Apply Payment below to make a payment.” When I refresh the screen, or if I navigate elsewhere and then come back to this transaction, the payment information I entered has disappeared and only the message about “no payments have been applied” remains. Have tried entering the payment several times, but it won’t “take.” Advice?
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Tony
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April 27, 2016 at 4:03 am
Hi Thomas,
How was this registration created?
Within the transaction details does it show anything within ‘Transaction Items’? – http://take.ms/3R0ql
This should be ticket(s) the user has registered onto.
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Thomas
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April 28, 2016 at 8:51 am
Registration was created by user (not manually created by admin). Transaction item shows the correct ticket for the correct event. For payment method, we offer users 2 choices: credit card (via PayPal) or check/PO. This user wanted to pay by bank transfer. We gave her information on how to do that, outside of the EE system/process. I then needed to record that payment in EE, but it won’t “take” the payment info. Interestingly, each time I attempted to manually enter the transaction, an automated email was sent out saying the transaction was incomplete.
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Lorenzo Orlando Caum
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April 28, 2016 at 11:05 am
Hi Thomas,
Could you ensure that you are running the latest version of Event Espresso?
https://eventespresso.com/wiki/ee4-changelog/
Next, are you familiar with a web tool like Firebug or Chrome developer tools? If so, could you inspect the page to see if there are any errors?
For example, earlier this week, a member reported a strange issue with the event editor and it was being triggered by a file from another plugin.
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Lorenzo
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Thomas
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April 29, 2016 at 6:42 pm
Hi Lorenzo,
Thanks for the advice. Not on the most recent version of EE. Will update first and see if that fixes the issue.
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Thomas
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Thomas
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April 29, 2016 at 6:49 pm
Updating fixed the issue–Thanks!!
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Lorenzo Orlando Caum
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April 30, 2016 at 10:10 am
Thanks for letting us know Thomas. I’ll update your support post to resolved.
Do enjoy your weekend!
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Lorenzo
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