Posted: April 26, 2016 at 3:14 pm
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I had to apply a payment manually that we received through a bank transfer. When I entered the information manually, and hit “Apply payment,” the payment details for the transaction DO show what I just entered, but ALSO have in red text right above it, “No payments have been applied to this transaction yet. Click Apply Payment below to make a payment.” When I refresh the screen, or if I navigate elsewhere and then come back to this transaction, the payment information I entered has disappeared and only the message about “no payments have been applied” remains. Have tried entering the payment several times, but it won’t “take.” Advice? |
Hi Thomas, How was this registration created? Within the transaction details does it show anything within ‘Transaction Items’? – http://take.ms/3R0ql This should be ticket(s) the user has registered onto. |
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Registration was created by user (not manually created by admin). Transaction item shows the correct ticket for the correct event. For payment method, we offer users 2 choices: credit card (via PayPal) or check/PO. This user wanted to pay by bank transfer. We gave her information on how to do that, outside of the EE system/process. I then needed to record that payment in EE, but it won’t “take” the payment info. Interestingly, each time I attempted to manually enter the transaction, an automated email was sent out saying the transaction was incomplete. |
Hi Thomas, Could you ensure that you are running the latest version of Event Espresso? https://eventespresso.com/wiki/ee4-changelog/ Next, are you familiar with a web tool like Firebug or Chrome developer tools? If so, could you inspect the page to see if there are any errors? For example, earlier this week, a member reported a strange issue with the event editor and it was being triggered by a file from another plugin. — |
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Hi Lorenzo, |
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Updating fixed the issue–Thanks!! |
Thanks for letting us know Thomas. I’ll update your support post to resolved. Do enjoy your weekend! — |
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