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sweetrose500
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September 12, 2017 at 6:45 am
Hi – trying to add a registrant manually and having a problem. Seems similar to this thread –> https://eventespresso.com/topic/event-espresso-4-manual-event-registration-wont-let-me-complete/
Using EE4. Click Add New Registrant button, pick ticket, enter info, then it circles right back to the ticket selection screen and doesn’t save anything.
Help!
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Josh
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September 12, 2017 at 7:13 am
Hi there,
Can you check with your web host to see if it’s triggering a mod_security rule when you add a registration on the back end of the site?
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sweetrose500
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September 12, 2017 at 7:14 am
Do I just ask that verbatim? Would that appear in the web logs?
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sweetrose500
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September 12, 2017 at 7:22 am
I checked with Flywheel (host) and they said there are no PHP functions disabled. They checked the logs and they were clean.
I tried again and it worked. First time it worked in 5 tries. Then I tried again and it failed. So it’s inconsistent. Not sure what else to check/review.
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sweetrose500
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September 12, 2017 at 7:23 am
Ok, I think I narrowed it down – it works when I DON’T select “send related messages” and it fails when I DO select “send related messages” …
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Josh
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September 12, 2017 at 8:00 am
I’d still ask them to check the mod security logs which may provide a clue if there’s a mod_security rule getting triggered when you submit the form and try to send the messages.
Other than that, this may indicate a problem with sending email through the mail server. In which case you can try temporarily deactivating all other plugins on the site and activating WP_DEBUG (use logging only by following this guide) :
https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging
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sweetrose500
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September 12, 2017 at 8:06 am
I did ask them and there aren’t any rules being triggered. I’m sending mail through Mandrill on the site.
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Josh
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September 12, 2017 at 9:03 am
You can still rule out a plugin conflict and set up WP debug logging. To be clear, when we try the same action on a vanilla installation of Event Espresso the mails send and there are no issues with manual registrations.
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