Support

April 21, 2022 at 6:27 am

Hi Emile,

Something to note here is that the MailChimp details aren’t stored within the plugin files but rather the site’s database so for them to go missing, seems to be happening with the database rather than the plugin itself, so with that said, this:

1. No major changes that would effect mailchimp or the plug-in were made

Is now not as clear cut 🙂

Is it ‘just’ the key that gets removed or does the MailChimp Mailchimp setting completely revert to default? If unsure, check say the ‘Skip double opt-in emails’ checkbox for now and when the key vanishes again see if that option also reverts (if it does it likely means the Mailchimp config is being dropped from the database somehow).

Is there a pattern to when this is happening? For example, does the key disappear after a set amount of time and if so, do you have any security plugins running around those dates?

It’s also possible your host is doing some kind of scan on the database and doesn’t like the API key (I don’t know why they wouldn’t but the above isn’t something I can reproduce so I’m trying to think of possible causes for this).

If its completely random, does anyone else have access to the EE settings? Again, I’m not pointing the finger at anyone else, but if so, it’s worth checking they have the correct permissions on their account and aren’t somehow managing to loads the settings page but then on save done have permissions to do so and it wipes the settings (that in itself would be odd anyway)