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Manuel
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September 13, 2023 at 9:42 am
If an event is full, we put the new registrations by default on the waitlist. However I see that there is no e-mail message sent tot those people. Is that by design? Why is this? It would be more logic that there is also an e-mail sent to the client with a message that we have received their registration, but that they are on a waitlist.
Is there a way to manage this with Event Espresso?
Thank you for all your help.
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Tony
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September 13, 2023 at 11:13 am
Hi there,
There is an email sent by default.
The waitlist adds the ‘Registration Added To Wait List Notification’ message type into Event Espresso and that is triggered when a user adds a waitlist registration.
Go to Event Espresso -> Messages -> Default Message Templates.
Look for ‘Registration Added To Wait List Notification’, do you see something like this:
https://monosnap.com/file/gwhdYqeiRiWgACJetOz6Aqr1PuNKNY
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Manuel
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September 13, 2023 at 1:16 pm
Hello Tony
Very strange, but apparently I don’t have these default message templates. In your screenshot I see far more default message templates. Is this something that’s need to be activated or something, before you see these extra detault message templates?
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Tony
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September 13, 2023 at 1:24 pm
In the Messages section, go to the Settings tab.
In the email section, does it show up in the active messages?
https://monosnap.com/file/gdR9P6nzK0Vbn1M40WUSZ3XguQGNxU
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Manuel
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September 13, 2023 at 2:14 pm
Hello Tony, no I have far less options there. See schreenshot: https://pevaz.be/wp-content/uploads/2023-09-13_22h13_10.png
You have 20 message types, I have only 13?
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Tony
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September 13, 2023 at 3:04 pm
It very mush depends on which add-ons you have active, some add their own message types.
Looking over your site it appears you don’t have the waitlist add-on active, above your opening post is regarding waitlist registrations?
Can you add some details on what your seeing happening on your site?
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Manuel
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September 14, 2023 at 9:39 am
I did not knew that you need to add the waitlist plug-in to have these default messages. We don’t want to use the automatic features. Only that people receive an e-mail. I have now added the plugin, and these message types were indeed added. Thank you for your help.
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Tony
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September 14, 2023 at 10:27 am
Awesome! I’m glad it’s working for you now.
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Manuel
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September 25, 2023 at 9:33 am
Hallo Tony, I have tested the last couple of days with the waitlist feature. If an event is full, we change the event so that the default status is ‘waitinglist’. However, on this occasion no mail is sent to the registrant. Is this normal behaviour?
If we manually change a registrant to waitlist and check to option to sent the mail messages, then the mail message is sent without any problem.
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Tony
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September 26, 2023 at 5:56 am
If an event is full, we change the event so that the default status is ‘waitinglist’. However, on this occasion no mail is sent to the registrant. Is this normal behaviour?
Hmm, ok so that’s not how the waitlist function was intended to be used (I realise that may sound unintuitive but I’ll explain).
The registration status of ‘waitlist’ is built into Event Espresso core itself and allows you you to set registrations to it etc, but it’s not a waitlist manager feature, it’s just a status.
That’s what the Waitlist add-on is for, it manages waitlist registrations, triggers notifications etc.
When an event it ‘full’ it should switch to have a status of sold out, when that happens the Waitlist add-on takes over to manage waitlist registrations. Creating registrations with a status of waitlist using a DRS of ‘waitlist’ is not how they are expected to be used.
May I ask why you aren’t using the add-on functionality?
If we manually change a registrant to waitlist and check to option to sent the mail messages, then the mail message is sent without any problem.
The waitlist messages which the waitlist add-on added, right? Thats happening because the waitlist add-on is monitoring for waitlist registions and triggering notification.
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Manuel
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September 26, 2023 at 8:48 am
Hello Tony, thanks for the clarification. This was indeed not clear to me.
But maybe a strange question, but how do I set an event as sold out without lowering the numbers for an event date.
Some clarification from our side:
For some of our bigger events we need to manually approve the registrant for a certain events (because we need to check if they are eligable for a certain price). So the default status for them is “Awaiting approval”. After they are approved by the client we change the status to “Waiting for payment”. When the payment has been processed the status changes to “Approved”. Only in the status approved the numbers are counted towards the number of allowed person for a certain event/date.
I hope this makes it clear what we like to achieve.
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Rio
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September 27, 2023 at 8:15 pm
But maybe a strange question, but how do I set an event as sold out without lowering the numbers for an event date.
Can you check if this setting solved your problem?
https://monosnap.com/file/OJHr0cEPXy3Z7bBPcKVighGFgdSCWs
For some of our bigger events we need to manually approve the registrant for a certain events (because we need to check if they are eligable for a certain price). So the default status for them is “Awaiting approval”. After they are approved by the client we change the status to “Waiting for payment”. When the payment has been processed the status changes to “Approved”. Only in the status approved the numbers are counted towards the number of allowed person for a certain event/date.
You might want to change your default status to cater your requirements.
https://monosnap.com/file/zHxUYAI37YQg3XT2hrdxc83YT61sZe
Here’s what happen and the notice if they purchase one.
https://monosnap.com/file/yh0s58HUXTRyQjynN9AALfbNBr7YSq
thanks
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Manuel
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September 29, 2023 at 3:51 am
Can you check if this setting solved your problem?
This indeed solved it. I never paid attention that there was a general status on WordPress level.
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Rio
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October 1, 2023 at 8:57 pm
Awesome. Have a wonderful day!
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