|
wolfpack4417
|
July 29, 2017 at 11:25 am
I can’t upload a logo using the upload form
|
|
Tony
|
July 31, 2017 at 5:11 am
Hi there,
We don’t have enough information to help here.
Which section are you in?
Which ‘upload form’ are you referring to?
What happens when you try to upload an image?
The more information you can provide the more likely it is we can help.
|
|
wolfpack4417
|
August 1, 2017 at 3:25 pm
Event Espresso: General Settings -> Your Organization -> Company Logo -> Upload Image. I tried uploading a file and uploading one from my media library and neither worked
|
|
Josh
|
August 1, 2017 at 3:42 pm
Can you define “not working”. e.g. Does it throw an error, show a missing image symbol, or other worse-case-scenario?
|
|
wolfpack4417
|
August 1, 2017 at 3:48 pm
No error, it actually looks like everything works but no logo shows up under Existing Logo after I’m done.
|
|
wolfpack4417
|
August 1, 2017 at 3:52 pm
I’ve been clicking “Insert into post” or whatever that button says for the logo from my media library. Is that right?
|
|
Tony
|
August 2, 2017 at 3:41 am
Yes, however, if your theme (or another plugin) is altering the image_default_link_type value that may be causing the problem.
Try clicking the ‘File URL’ button, then the ‘Insert into post’ button.
Does the image then show up?
|
|
wolfpack4417
|
August 4, 2017 at 12:17 am
No that doesn’t work either. How can I check the image_default_link_type?
|
|
Tony
|
August 4, 2017 at 2:51 am
Go to {yousite.com}/wp-admin/options.php and search for image_default_link_type
What does it show?
|
|
wolfpack4417
|
August 5, 2017 at 4:33 pm
None
|
|
wolfpack4417
|
August 8, 2017 at 1:38 am
just checking back in to see if there is a fix for this bug I’m having.
|
|
Tony
|
August 8, 2017 at 5:28 am
image_default_link_type should be set to ‘file’ and is likely why you’re running into this problem.
Try changing the value to file and hit save, does it stick? If not it’s likely a plugin (or the theme) is resetting the value to none.
However, when you click on the File URL button before clicking insert into post that should pass the URL back to the field, which apparently it’s not.
One way to work around that is to select the image within the media browser again (the same way you have been when trying to select the image) but rather than clicking the Insert into post button, copy the Link URL field – http://take.ms/Qu0l5
If its empty on your site, click the File URL button and it should populate, then copy it.
Close the media browser again and paste the URL into the logo field – http://take.ms/9Oe4K
Then save the settings and the image should save and show up.
If not I’ll need to take a look at your site.
|
|
wolfpack4417
|
August 14, 2017 at 1:35 am
changing the value to ‘file’ worked. Thanks for the help.
|
|
Tony
|
August 14, 2017 at 3:31 am
Great, I’m glad it’s working.
|
