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Loading Payment Information Message on Thank you page

Posted: November 11, 2014 at 10:02 pm


Lisa

November 11, 2014 at 10:02 pm

Wordpress version 4.0
EE4 with Event Espresso – Events Table View Template (EE4.3+) and Calendar Add on
http://www.brismarkonline.com.au/training

Currently we are using the invoice payment gateway and a custom gateway based on the same offline gateway. A message is coming up on the Thank you page after either payment option has been selected saying that it is ‘loading payment information’ and a spinning wheel/followed by a message including currently wait time 00:00. It appears to be looking for a payment gateway externally? The message is not disappearing – the wheel just keeps spinning.

Your assistance is appreciated.

Thank you
Lisa


Dean

November 12, 2014 at 2:06 am

Hi,

Most likely it is to do with the custom gateway. Can you try disabling that gateway and seeing if the payment options then appear?

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