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tbex
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August 15, 2019 at 2:42 pm
Hey guys,
So I am not really sure what the problem is. For some reason, when an attendee completes their purchase with our CC processor, EE should be sending out a confirmation of their registration and that is not happening.
We use the Authorize.netSIM
We also noticed we have a bunch of errors in the logs and thought it may be related.
Thanks for your help.
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tbex
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August 15, 2019 at 2:45 pm
Here are the error logs:
Line 180: [Wed Aug 14 17:08:45.720548 2019] [php7:notice] [pid 16528] [client 35.225.239.9:21982] auditor:scan=fingerprint {“blog_id”:1,”kind”:”active-network-plugin”,”name”:”Event Espresso – Authorize.net (SIM) Gateway (EE 4.6.0+)”,”slug”:”eea-authorizenet-sim/eea-authorize-net-sim.php”,”ver”:”1.0.4.p”,”sig”:”v1:d2d3b11217c63609f3d980880094db13bbf8563b1a64e2626945b60683c471ba”}, referer: http://tbexcon.com/wp-cron.php?doing_wp_cron=1565802525.3202099800109863281250
It’s an ongoing error – it’s in the log files 273 times.
Search “event-espresso” (273 hits in 1 file)
new 2 (273 hits)
Line 17: [Wed Aug 14 07:16:48.299564 2019] [php7:error] [pid 2419] [client 54.36.150.37:63438] PHP Fatal error: Uncaught EE_Error: Event Espresso Level 2 Maintenance mode is active. That means EE can not run ANY database queries until the necessary migration scripts have run which will take EE out of maintenance mode level 2. Please inform support of this error. in /nas/content/live/tbex/wp-content/plugins/event-espresso-core-reg/core/db_models/EEM_Base.model.php:2289\nStack trace:\n#0 /nas/content/live/tbex/wp-content/plugins/event-espresso-core-reg/core/db_models/EEM_Base.model.php(992): EEM_Base->_do_wpdb_query(‘get_results’, Array)\n#1 /nas/content/live/tbex/wp-content/plugins/event-espresso-core-reg/core/db_models/EEM_Base.model.php(1038): EEM_Base->_get_all_wpdb_results(Array, ‘ARRAY_A’, NULL)\n#2 /nas/content/live/tbex/wp-content/plugins/event-espresso-core-reg/core/db_models/EEM_Term.model.php(174): EEM_Base->get_all_wpdb_results(Array)\n#3 /nas/content/live/tbex/wp-content/plugins/event-espre…
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Josh
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August 15, 2019 at 2:50 pm
Hi,
We received your priority support token information, but I’m afraid the information was incomplete & not correct. If you can send the correct information and include FTP access we can investigate further.
The logs you’ve posted here are not related to the issue.
One thing I can advise is you can install the Authorize.net Accept gateway and use that instead of SIM. The reason being is Authorize.net has deprecated SIM. If switching to Accept doesn’t correct the email issue, we can investigate further if you can resend the priority token form with the correct information.
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tbex
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August 15, 2019 at 2:59 pm
Thank you Josh. Will try that and update our info
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tbex
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August 15, 2019 at 3:26 pm
Ok updated our log in and SFTP log in info for you. All should be working now.
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Josh
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August 15, 2019 at 3:39 pm
Thanks. I’ve logged in and I can see that the Transactions, where they’ve paid, are still set to Incomplete. So in order for there to be an email, the Transaction would need to update to completed with the Registration status updated to Registration Approved. That’s not happening with the SIM gateway.
So the first thing I can advise is to switch to the Accept gateway. With the Accept gateway the user doesn’t leave your site so you’re not relying on Authorize.net’s payment notification to make it back to your site like the way SIM does.
The Accept gateway can be downloaded from your account page, and you can follow the set up guide here:
https://eventespresso.com/wiki/eea-authorizenet-accept/
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tbex
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August 15, 2019 at 3:52 pm
Ok so that may be an issue. We don’t actually use Auhtorize.net we use NMI and the authorize.netSIM was some kind of work around.
Sorry I don’t know enough about this stuff to be more clear.
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Josh
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August 15, 2019 at 3:59 pm
What you could do instead then, is use a gateway that’s built for NMI. Event Espresso (the company) doesn’t support an NMI gateway, but a third party does:
https://wpgateways.com/products/network-merchants-nmi-gateway-event-espresso/
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tbex
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August 15, 2019 at 4:02 pm
Now this sounds like a solution! Thank you!!
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