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MJM
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August 6, 2018 at 10:29 pm
Hello,
I am having some issues with Event Espresso using Stripe to accept payments for registrations. I tested Stripe prior to going live and all transactions were going through successfully. Now live, when a user goes to register for an event by selecting the “Pay Now” button and enters there CC info, they are taken back to the registration screen with a prompt asking them to wait until the transaction has been completed and to not refresh the page. There is a spinning cog for about a min, then an error prompt appears saying there was an issue with the payment. However, when I check the Stripe dashboard, the payment was successful. This is also true when I check the Transactions section on EE. Additionally, the Registrations section says the registrant’s status is incomplete and awaiting payment approval. We have been manually changing the registration status for our users to “Approved” as this is not occurring automatically.
I was reading through the forums and noticed that memory could be an issue, but I check the current configuration and it is at 128MB, which I believe is large enough for transactions.
Thank you for your assistance!
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Tony
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August 7, 2018 at 2:29 am
Hi there,
I was reading through the forums and noticed that memory could be an issue, but I check the current configuration and it is at 128MB, which I believe is large enough for transactions.
That depends on what your running on the site, it’s not uncommon to hit 128MB rather easily with page builders etc.
If you switch back to the test key and retest, does it work as expected?
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MJM
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August 7, 2018 at 9:34 pm
Hi Tony,
I requested that our hosting site increase our memory settings and they did, to 256M. I performed a pre/post test this evening, with the pre-test resulting in the reoccurring timeout (approved confirmation on Stripe). After the memory was increase, the transaction completed almost instantaneously! I am going to continue to test the registration for the next few days, but am hopeful this fixed the issue.
Thanks!
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MJM
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August 7, 2018 at 9:58 pm
Also, is there a way to delete the testing transactions? Previous forum posts indicate that there should be a trash icon, but I am unable to find it on the primary Transaction page (see link below).
https://pasteboard.co/HyakCIC.png
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Tony
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August 8, 2018 at 4:51 am
I requested that our hosting site increase our memory settings and they did, to 256M.
Great, I’m glad that fixed the problem.
Also, is there a way to delete the testing transactions?
You need to delete the payment within those transactions – http://take.ms/GtA2y
Then you can delete the registrations that transaction is linked to and it will remove the transaction for you.
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