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Matt
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December 27, 2015 at 11:40 am
I am having issues with the “Promotions Affect Taxes” setting. I want this to be Yes – but it keeps switching back to no.
It will work for a while, then randomly will switch back to no.
I have no idea why or what is triggering this, but it is really annoying as people with promo codes are being charged tax on an entry when they should no be.
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Lorenzo Orlando Caum
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December 27, 2015 at 2:23 pm
Hi there Matt,
I have not seen any other reports of this issue. I did look at a few of our testing sites which are on different installs of WordPress and none had it set to yes.
Is there a team member that is helping you create events and promotions on your site?
—
Lorenzo
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Matt
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December 28, 2015 at 7:03 am
No one else has access to the site, so I can rule that out.
I have tried to work out why, or what might trigger this – but I am at a loss.
I need the setting to be on “Yes”, but I can save that setting and then the next day it is back to “No”.
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Josh
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December 28, 2015 at 9:23 am
Hi Matt,
Can you check to see if there’s anything set up to optimize/repair/clean up the database options table overnight or anything like that? It may help have a list of the active plugins on your site so we can investigate.
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Matt
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January 8, 2016 at 2:28 am
I have quite a few plugins, but the only one that does anything each night is a backup plugin.
Strangely, this stopped being an issue for about a week and today it switched back to “No” again.
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Josh
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January 8, 2016 at 8:06 am
Do any of the plugins run operations, like a clean up, on the options table?
Along with that, can you give us a list of the Event Espresso add-ons that are activated on this site?
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Matt
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January 8, 2016 at 8:15 am
Nothing that I am aware of running a clean up.
Plugins:
BackWUp
Contact Form 7
Duplicate Post
Force regenerate thumbnails
Recent Tweets
Revolution Slider
Wordfence
WP Rocket
WP Smush
wpMandrill
Yoast SEO
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Josh
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January 8, 2016 at 8:23 am
It will also be useful to know which Event Espresso add-ons you have activated. We can conclude you have Promotions activated, do you have any other Event Espresso add-ons installed and activated?
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Matt
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January 8, 2016 at 8:26 am
Yes, quite a few.
barcode scanner
Countries packs – UK
States packs – France, Netherlands, Belgium, Ireland
Stripe Payment gateway
Ticketing
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Josh
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January 8, 2016 at 11:21 am
Hi Matt,
I’m not sure if it would be related, but the Countries and State packs add the Countries and State option to the database on activation. After that, they’re supposed to be deactivated and removed from the site. Can you remove those?
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Josh
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June 16, 2016 at 1:55 pm
Update:
We found a fix for the Promotions settings getting reset and the fix is included in the latest releases of Event Espresso 4 core and the Promotions add-on. You can update to Event Espresso 4.9.2 and/or Promotions 1.0.7 to get the fix.
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