Support

March 11, 2015 at 5:03 am

Hi Brent,

I did log in as I found it weird that the Admin was showing when it should just show the display name. Your own user account has admin as the display name, so that’s correct. It’s not your Username just a display name so won’t affect log in security (in fact having them different can in theory strengthen login security).

In my opinion the best way to do it would be to change the [EVENT_AUTHOR_FORMATTED_EMAIL] to [ESPRESSO_ADMIN_FORMATTED_EMAIL] in the messages To field. Then make sure the email address in Event Espresso > General Settings > Primary Contact Email field is set to the email you wish to send the admin emails to.

March 12, 2015 at 4:18 pm

Hi, I removed your email address since our support forums are partially public.

The global message types are used for all events.

By default, notifications are sent to the event author via this shortcode:

[EVENT_AUTHOR_FORMATTED_EMAIL]

Here are some ideas:

a) If you want event admin notifications to go to your email (the one that was removed from support post), then you can change the TO field to that email address and save changes. Be sure that this is only done for the message type that you are wanting to edit and that is it the event admin recipient.

b) Set the TO field for the event admin to go to the email in the your organization page. This can be done by using the [CO_EMAIL] shortcode.

c) If you want event notifications to go to individual event admins, then you would want to use:

[EVENT_AUTHOR_FORMATTED_EMAIL]

Let us know if anything above is confusing.

Thanks

—
Lorenzo

March 16, 2015 at 10:03 am

Hi Brent, please see my prior reply for the options available for the event admin email notifications:

https://eventespresso.com/topic/issue-with-event-notifcations/#post-146051

—
Lorenzo

March 18, 2015 at 7:43 am

Hi Brent,

The emails are triggered by EE, sent to wp using wp_mail() which then sends them off to your server. Your mailserver queues them up and sends them basically, whenever it is ready.

If your on a shared server that mailserver could be servicing many sites, meaning your emails are queued.

Is there a way for me able to trouble shoot if the issue is with the wordpress environment or further down the track. Is there some type of messaging log file that EE saves ?

EE does not track emails, however there are multiple ways to do this. If you prefer to continue your current mailserver (not my recommendation) you can use something like WP Mail Logging which tracks all calls made to wp_mail() and displays them in the admin.

This can show you when emails have been triggered but not much else.

My recommendation is to use a transactional email service such as Mandill or PostMark. I use Mandrill personally, its free up to 12k emails per month and provides very indepth reporting on the emails sent (and received if you want to set that up) shows open rates, click rates, bounce backs & improves deliverability if you setup your Mandrill account fully.

Here’s and example of reporting from one of my test sites – http://take.ms/kEUTc

It also integrates with MailChimp (essentially the same company) if you send newsletters.

What you are basically doing is moving all your email away from your WebHost (who is likely not a email provider is just offers it as a convenience) to a dedicated email service provider.

We have more information and a step by step guide available here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/