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vacomrev
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February 22, 2023 at 11:16 am
I do not know if this issue is in the WaitList manager add on or the Attendee Mover add on – I have registrants on a wait list that I am managing manually. We added another class session to accommodate the people on the waitlist – when I move the waitlist registration to the new session, the “charge” for the waitlist registration does not cancel so the invoice amount due is double because it is charging the waitlist registration and the new class registration. The system displays the message that the previous registration was cancelled but the charge remains. Can you help me with this issue?
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Tony
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February 23, 2023 at 12:14 pm
Hi there,
I’m going to dig into this but wanted to confirm I’m testing the same set up you are using.
So right now you have Event A with waitlist registrations on say Ticket 1.
Are you adding another Datetime/Ticket into that same Event and moving them onto that OR adding another event and moving them onto that?
What is the ticket price? any modifiers? Tax?
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vacomrev
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February 23, 2023 at 12:32 pm
I tried it both ways. Initially I set up another datetime/ticket but when I saw the issue, I thought maybe I needed to create a separate event. The same problem occurred in both scenarios. The ticket cost is $100. No tax or modifiers.
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Tony
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February 23, 2023 at 2:15 pm
Thank you, so yeah I can reproduce this and will get a ticket for our developer to investigate.
In the mean time I have a work around for you.
Once you have moved the registration you’ll have 2 sets of line items in the transaction, like this:
https://monosnap.com/file/ebvH1EBCwmdSlPYKJKD7KLALSCdzqC
Click the registrant name link on the cancelled registration to edit that registration.
It should show something like this:
https://monosnap.com/file/O0ary3WKtCdcbFhFTWwJv35YX2WPF4
In that highlighted section, set the status to pending payment and update (make sure ‘Send Related Messages’ is set to No), then switch the status back to Cancelled and update again (again make sure the messages setting is set to No).
That will correctly update the line items and remove the charge.
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vacomrev
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February 23, 2023 at 2:43 pm
Thank you very much for looking into this and for providing a workaround. I appreciate your time!
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Tony
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February 24, 2023 at 3:15 am
You’re most welcome, we’ll get an update pushed out to fix this once fixed.
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