|
Couples In Step
|
May 25, 2020 at 3:55 am
I instructed a registrant to go through the process of registering without going through the payment part. The registration showed up as abandoned instead of as pending payment. Probably because I should have instructed registrant to just not submit payment (instead of not go through the payment part). Is it possible to change an abandoned registration to pending payment?
|
|
Tony
|
May 25, 2020 at 5:25 am
Hi Irene,
So to be clear, did the registrant add their details and click through to the Payment options?
Meaning the registration now shows up with their name, with a ‘Pending payment’ registration status and a transaction status of ‘Abandoned’, like this:
https://monosnap.com/file/WnyRlNR5jBvopzIM9RCZKLCwHU50BG
If so, click on the TXN Date and then click on the ‘Recalulate Taxes and Total’ button. EE will automatically switch the transaction status to ‘Incomplete’.
—
If the registrant did NOT click through to the payment options step, their name will not be linked with the registration. That registration would show up in the Event Espresso -> Registrations list when you click the ‘Incomplete’ filter at the top. You can’t ‘update’ that registration to now be linked to a user.
|
|
Couples In Step
|
May 25, 2020 at 5:37 am
Thanks Tony, for getting back so fast. I messed with this a bit on my own and shortly before you responded I actually fixed it–though not exactly sure how. I believe I changed it to incomplete (I’m not sure, but after reading what you wrote above, I think that’s what I did). In any event I was able to complete it like I usually do and all is well. Thanks for your speedy response.
|
|
Tony
|
May 25, 2020 at 7:15 am
You’re most welcome, I’m glad you found a solution.
|
