Support

Home Forums Event Espresso Premium Is it possible to approve an abandoned registration?

Is it possible to approve an abandoned registration?

Posted: May 25, 2020 at 3:55 am


Couples In Step

May 25, 2020 at 3:55 am

I instructed a registrant to go through the process of registering without going through the payment part. The registration showed up as abandoned instead of as pending payment. Probably because I should have instructed registrant to just not submit payment (instead of not go through the payment part). Is it possible to change an abandoned registration to pending payment?


Tony

  • Support Staff

May 25, 2020 at 5:25 am

Hi Irene,

So to be clear, did the registrant add their details and click through to the Payment options?

Meaning the registration now shows up with their name, with a ‘Pending payment’ registration status and a transaction status of ‘Abandoned’, like this:
https://monosnap.com/file/WnyRlNR5jBvopzIM9RCZKLCwHU50BG

If so, click on the TXN Date and then click on the ‘Recalulate Taxes and Total’ button. EE will automatically switch the transaction status to ‘Incomplete’.

If the registrant did NOT click through to the payment options step, their name will not be linked with the registration. That registration would show up in the Event Espresso -> Registrations list when you click the ‘Incomplete’ filter at the top. You can’t ‘update’ that registration to now be linked to a user.


Couples In Step

May 25, 2020 at 5:37 am

Thanks Tony, for getting back so fast. I messed with this a bit on my own and shortly before you responded I actually fixed it–though not exactly sure how. I believe I changed it to incomplete (I’m not sure, but after reading what you wrote above, I think that’s what I did). In any event I was able to complete it like I usually do and all is well. Thanks for your speedy response.


Tony

  • Support Staff

May 25, 2020 at 7:15 am

You’re most welcome, I’m glad you found a solution.

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: publish

Updated by  Tony 4 months, 1 week ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!
[gravityform id=80 title=false description=false ajax=false]
<div class='gf_browser_unknown gform_wrapper' id='gform_wrapper_80' ><form method='post' enctype='multipart/form-data' id='gform_80' action='/topic/is-it-possible-to-approve-an-abandoned-registration/'> <div class='gform_body'><ul id='gform_fields_80' class='gform_fields top_label form_sublabel_below description_below'><li id='field_80_1' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_80_1' >First name<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_80_1' type='text' value='' class='medium' aria-required="true" aria-invalid="false" /></div></li><li id='field_80_2' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_80_2' >Email address<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_email'> <input name='input_2' id='input_80_2' type='email' value='' class='medium' aria-required="true" aria-invalid="false" /> </div></li><li id='field_80_3' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' >GDPR Agreement<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_80_3'><li class='gchoice_80_3_1'> <input name='input_3.1' type='checkbox' value='I consent to have this website store my submitted information so they can respond to my inquiry.' id='choice_80_3_1' /> <label for='choice_80_3_1' id='label_80_3_1'>I consent to have this website store my submitted information so they can respond to my inquiry.</label> </li></ul></div></li><li id='field_80_4' class='gfield gform_validation_container field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_80_4' >Email</label><div class='ginput_container'><input name='input_4' id='input_80_4' type='text' value='' autocomplete='off'/></div><div class='gfield_description' id='gfield_description_80_4'>This field is for validation purposes and should be left unchanged.</div></li> </ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_80' class='gform_button button' value='Download Now' onclick='if(window["gf_submitting_80"]){return false;} if( !jQuery("#gform_80")[0].checkValidity || jQuery("#gform_80")[0].checkValidity()){window["gf_submitting_80"]=true;} ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_80"]){return false;} if( !jQuery("#gform_80")[0].checkValidity || jQuery("#gform_80")[0].checkValidity()){window["gf_submitting_80"]=true;} jQuery("#gform_80").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_80' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='80' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_80' value='WyJbXSIsIjBiNjdjZjkyMDUzOWUxOWY5Y2NiZjIwMzM4YjA1Mjk4Il0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_80' id='gform_target_page_number_80' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_80' id='gform_source_page_number_80' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div><script type='text/javascript'> jQuery(document).bind('gform_post_render', function(event, formId, currentPage){if(formId == 80) {} } );jQuery(document).bind('gform_post_conditional_logic', function(event, formId, fields, isInit){} );</script><script type='text/javascript'> jQuery(document).ready(function(){jQuery(document).trigger('gform_post_render', [80, 1]) } ); </script>
[i]
[i]