Support

October 31, 2014 at 7:04 pm

Hi Josh,

Thank you for the link to the simplified transaction page. I’ve got it set up, and the /transactions/ page is using it as a template.

Thanks as well for directing me to the IPN log. I’ve found it, opened it up, and I admit, I’m not super smart when it comes to programming, and I’m unsure about what I’m looking at, or trying to find, that may help me try to figure out what’s happening. The only thing that looks questionable, is that every entry states:

key = payer_status
value = unverified

At the end of each piece, it states:
IPN Response from gateway Server:
VERIFIED

Might I be able to get your help with checking through this, to make sure I haven’t set something up wonky?

Thank you very much!

-Jen Dyck
(TGC Support)

November 3, 2014 at 9:35 am

Hi Tony,

Thanks for this! I’ve emailed the paypal.ipn_results.log to the above email address.

(From Yesterday):

Tried a pile of different things, wanted to update you guys, but I wanted to wait for your reply, so I didn’t bump this thread:

I’ve been reading through this article [https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/], it makes so much sense, to make sure that these pages are not caching!! However, I’ve noticed that under General Settings >> Page Settings – None of these pages have the green “OK” viewing, for both statuses: Page Status OK, and Shortcode OK. I haven’t changed anything to these pages, in fact I figured adding brief SEO content for all of these pages, might help. Do you think there might be something wrong with my pages, or how they are set up?

I ran a test, where I’ve selected the Main Registration Page, that doesn’t include the shortcode ([ESPRESSO_EVENTS]). After doing this, I refreshed the page, and this page doesn’t show any notification that the page is “Not OK.”

*I ran another test, after doing all this, clearing my full internet browsing history and cache, then registered, while not logged in as an administrator. The Payment Status still displays as “Pending.”

**Going to try adding all critical page slugs to a non-cache list. On this web page however, it lists five different page slugs – within our Page Settings, only four out of these five pages are displaying. The one page that isn’t displaying is /registration-checkout/

I’ve installed WP Super Cache (https://wordpress.org/plugins/wp-super-cache/), installed it, and added all critical page slugs to the “never cache” area. Tried testing it again, and the same result:

My payment status is still reading as “Pending.”

Is there anything from here on, that I’ve missed??

*Checked out this thread for more tips (https://eventespresso.com/topic/paypal-payment-status-pending-not-complete/), and tried disabling the HTTPS add on. Here’s what I did next:
– Disabled HTTPS – force HTTPS
– Set our PayPal’s IPN page to direct to the “Thank-You” page
– Added both shortcodes to the “Thank-You” page:

[ESPRESSO_PAYMENTS]
[ESPRESSO_TXN_PAGE]
– Under Page Settings, I’ve got the “Transactions” page set to the “Thank-You” page.

Payment status still saying “Pending.” I’ve put all of my settings back to normal (PayPal IPN points to: https://thegoddesscircle.net/transactions/, and removed [ESPRESSO_TXN_PAGE] from the Thank You page. As well, the Transactions page is using the txn page template, thank you for directing me to that! I’ve also turned the Force HTTPS back on.)

Any other suggestions? Sorry that was so long and wordy!

Thank you guys so much for your continued support with this.

Thanks,

Jen D.
(TGC Support)

November 3, 2014 at 6:30 pm

Hi Lorenzo,

I’ve deactivated the WordPress HTTPS plugin, tested it while logged out, and I’ve gotten Status Pending again. Do you think it may be doing this because the site has HTTPS?

*I noticed that the wp-config.php file doesn’t include a line for
define( 'force_SSL', true );
So I’ve added it, and set it to false. The site’s working fine, however it’s still giving me Status Pending :s Any other suggestions?

Thanks,

-Jen D.
(TGC Support)

November 4, 2014 at 7:09 am

Hi Tony,

Each of the attendees are marked as Complete status, except for one marked Pending, I wonder if that was the one I cancelled while on the PayPal screen.

One more thing – I’ve been paying through my PayPal account, which is set up as a Business account as well. One thing I hadn’t considered is that MY PayPal isn’t set up for IPN – will this make a difference, as many who sign up will have Personal accounts??

I’ll install the PayPal SandBox and test again. I’ll be sure to shut off plugins along the way as well, to see if that makes a difference.

Thanks for your suggestion! I appreciate it!

-Jen D.
(TGC Support)

November 4, 2014 at 12:43 pm

Hi Tony,

Prior to all this testing, every time I refreshed the page after a purchase, the status did go from “Pending/Incomplete” to “Completed.” My worry is that users are going to think that the payment didn’t go through, and try PayPal a second time eek!

I’m glad to hear that the IPN’s are being received by the site. I’ve got PayPal’s IPN Notification URL is set to the /transactions/ page, is this the one it needs to be pointing to?

Oh! I was also going to mention: Under PayPal’s IPN Notification URL, I’ve included “https://” in the URL. Do you think it would make a difference if I left out that portion, and just include “thegoddesscircle.net/transactions/”? Or it may not work at all :s

I’ve never used PayPal Sandbox before, and I’m sure I’m doing something incorrectly. I’ve set up a business account, and when I go through the checkout process, I am seeing the information table, titled “PayPal Debug Mode Is Turned On.” However, when I proceed to make the payment, no matter what PayPal account I try to check out with, I’m continually getting an error message, wrong email/password! (Tried both the Sandbox account login, as well as my personal PayPal credentials). I’ll continue reading the Sandbox documentation, although I admit, it’s confusing, and don’t believe that I’ve set something up/doing something correctly. I Must! Try! Harder! Hehe.

Just to clarify so I know I’m not dreaming, this is possible to achieve, is it not? I’ve seen on quite a few different support threads here, that folks wanted that “Completed” status to appear right after a purchase, so I’m hopeful that it’s definitely possible! Or maybe I’ve been misreading threads???

Next up, I’m going to disable all plugins, and see if one of those helps…or breaks something!

Thanks for all your support on the subject matter, I really appreciate it.

-Jen D.
(TGC Support)