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Chuah
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November 29, 2017 at 11:51 pm
Hi Support,
Currently we facing many transaction failed to sync complete while using Ipay88. Buyer succesfull make payment, but system still mark as pending payment.
Check that it show error ‘Failed to verify transaction!’
https://goo.gl/GWDTLu
Can assist check what cause this problem?
Thanks
Regards,
Chuah
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Tony
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November 30, 2017 at 4:59 am
Hi Chuah,
Your current account does not have an active support license, do you have a support license for Event Espresso?
The error you are getting means EE could not validate the payment with iPay88, if you look at the payment logs in:
Event Espresso -> Payment methods -> Logs
You should find multiple entries from attempted requests, can you see any errors in any of those entries?
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Chuah
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December 3, 2017 at 2:17 am
Hi Support,
This is sample Transaction failed log record, in log record is completed payment, but user still display pending payment
https://goo.gl/Eg8bRZ
https://goo.gl/bTsupU
User Detail:
https://goo.gl/Qk7xeZ
Thanks
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