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sam fertik
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September 12, 2013 at 9:33 pm
Hi i am having trouble getting my invoices customized so that when a client has not paid with their credit card right away and i send the reminder email it can show an accurate invoice.
Secondly i tried to go into the payment settings activate it but then it shows FPDF error and wont create an invoice at all help!!
Thanks
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Dean
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September 13, 2013 at 4:34 am
Hi Sam,
I’m not sure I’m following you – why isn’t the default invoice suitable? It should be accurate already.
The FPDF error is likely due to a modification in the invoice files.
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sam fertik
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September 13, 2013 at 4:38 am
I didn’t modify anything, i wanted to get the correct address to show up since it was showing a sample, and just change the text on the payment information part, but now it doesn;t show up at all, so it just gives me that error, how can we fix it and then how can we make those minor adjustments.
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Dean
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September 13, 2013 at 10:35 am
Hi Sam,
Well that data can be edited from the Payment Settings page, the invoice options section.
Are you saying the FPDF error is coming up in the admin area? Can you link the full error message please?
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sam fertik
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September 13, 2013 at 10:38 am
i fixed it when i put in a link in the url on the pdf settings it would cause the problem.
Thanks.
basically i cant get a logo to appear on the invoice i guess without causing a problem. Also is there a way to not let someone show up in the attendees list unless they have paid? people have registered to just look around but then havn’t paid, so it there a way to make sure it works? and what about refunds what is the process?
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Dean
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September 14, 2013 at 3:33 am
Hi Sam,
Invoice – what is the url you are using? Does the image have a transparent layer? If so it can’t that will break things, a limitation of the PDF renderer.
Attendees – all attendees that have reached the confirmation page are recorded to help you figure out if there is a problem with registration process. In the attendee over view, if their status is Incomplete, they have not paid, Completed status means they have paid.
Refunds – refunds need to be processed via your payment gateway Event Espresso does not handle refunds.
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