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Alejandro Feiges
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June 11, 2014 at 1:24 pm
I’m using EE 4.2.5p and using the Invoice payment method.
I get a blank screen after confirming the registration and going to this url:
http://www.icccoachingcongress.com/thank-you/?e_reg_url_link=1-9d699e5d54b36f2b1e4101f2de2f1dd4
If I reload the page, then the thank you page is shown properly.
What could be working wrong in this case?
Kind regards
Alejandro Feiges
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Lorenzo Orlando Caum
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June 11, 2014 at 3:55 pm
Hello again,
Was the page completely blank? If so, could you increase the memory that is available to PHP?
This can be done through your wp-config.php file:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
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Lorenzo
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Alejandro Feiges
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June 12, 2014 at 2:42 pm
Hello Lorenzo
Yes the page was completely blank, also after increasing the memory for wordpress.
The return url that shows the blank page is the following:
http://www.icccoachingcongress.com/thank-you?e_reg_url_link=1-73b4701824d6e3d3ac66ad8737395eca
What else could be happening?
IS there any chance for the support team to access my site and verify what could be happening?
Kind regards
Alejandro Feiges
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Lorenzo Orlando Caum
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June 12, 2014 at 3:00 pm
Hi Alejandro,
I just went to the link that you shared in a new browser and it brought me to the page. Then a few seconds later it sent me to another page automatically.
Could you run another test with only Event Espresso running?
If it still fails, then we’ll ask you to share a temporary login privately so we can continue troubleshooting.
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Lorenzo
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Alejandro Feiges
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June 13, 2014 at 9:11 am
Thanks Lorenzo for your answer.
The issue is that following the normal flow of the pages, it does not work. If I recall the page, then it works ok.
I’m sending the login details through a private message.
Kind regards
Alejandro
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Alejandro Feiges
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June 13, 2014 at 9:12 am
Lorenzo, sorry, where can I send you the info?
I though I would be able to send you a private message clicking on your profile, but is not that so…
Kind regards
Alejandro
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Lorenzo Orlando Caum
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June 13, 2014 at 9:31 am
Hi Alejandro,
I’m also able to see the issue as well but did you have a chance to test with only Event Espresso running? If not, could you temporarily deactivate all plugins and reactivate Event Espresso and try a registration?
If I get the temporary login, I’ll still need to run that test as part of troubleshooting.
If it still doesn’t work, then please share that login through the secure link below:
https://eventespresso.com/send-login-details/
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Lorenzo
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