Support

Home › Forums › Event Espresso Premium › Invoice not downloading. EE3

Invoice not downloading. EE3

Posted: February 28, 2014 at 4:46 am

Viewing 1 reply thread


Aaron Ireland

February 28, 2014 at 4:46 am

Upon clicking “Download PDF Invoice” after “Invoice Payments” I get the following message:

“FPDF error: Alpha channel not supported: http://mysite.com.au/wp-content/uploads/2014/02/copy-logo-e1393307527346.png”

Not sure what I’m missing.


Tony

  • Support Staff

    •

February 28, 2014 at 5:01 am

Hi Aaron,

It looks like you are currently using a png with transparency for the invoice logo which is not supported, I would advise using a JPG or just remove the transparency from the logo and re-save without alpha.

Hope that helps.
Viewing 1 reply thread

The support post ‘Invoice not downloading. EE3’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Tony 10 years, 9 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Event Espresso