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Invalid Support Key

Posted: June 19, 2015 at 3:21 pm


Imagine It Studios

June 19, 2015 at 3:21 pm

I’ve purchased a support key for Event Espresso. After installing Event Espresso 4 Decaf v4.4.0.decaf on my WordPress site, I’ve encountered a couple of issues. It seems that the support license key doesn’t seem to work. When I place it in the general settings area, it states that the license is invalid.

  • This topic was modified 8 years, 10 months ago by  Dean. Reason: Moved to Premium support forum


Dean

June 22, 2015 at 5:13 am

Hi,

You have 2 keys on your account, one for the Free version and one for the premium one.

The Free version has not been activated, while the premium one is active on rgvapi.com/wp

Which key are you trying to use? The Free one will only work with the Decaf version and the premium licence key will only work with the Premium version.

The support post ‘Invalid Support Key’ is closed to new replies.

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