Support

April 20, 2015 at 3:35 am

Hi Dave,

‘Invalid Credentials 4025 error’ sounds like an error being thrown from your gateway provider rather than Event Espresso.

Which custom gateway are you using?

April 20, 2015 at 7:38 am

I would start by double checking your credentials within the payment gateway.

Check for whitespace before/after the details and re-save the details.

Have you contacted the original gateway author for them to investigate this?

April 20, 2015 at 8:18 am

We (Event Espresso) can not support code/add-ons/gateways that we did not write as we don’t know the code.

However I did a little digging into that error and found this:

https://www.myvirtualmerchant.com/VirtualMerchant/download/developerGuide.pdf

If you search for 4025 on page 44 (which is actually page 55) you’ll find this – http://take.ms/IKPql

And further down – http://take.ms/4OaSj

It looks like either the credentials supplied within the gateway settings are incorrect, or the gateway is using them incorrectly.

Check the details entered are the valid details for Virtual Merchant, (I’m unsure if you can recreate new credentials with that gateway, but if so try creating a new set of credentials and applying those) if that fails you’ll need to contact either Virtual Merchant support and see if they can point out any issues, or the developer who created the gateway.

Hope that help 🙂

April 20, 2015 at 9:03 am

The Gateway was written by Event Espresso as a custom gateway.

Ah ok, I’m sorry I didn’t realise this was a custom gateway we had created.

If you could check the credentials are all correct with Virtual Merchant I’ll setup a test site with this gateway and run some test.

Are you using the latest version of EE3? (currently 3.1.37.1.p)

April 20, 2015 at 11:12 am

Hi there Dave, thanks for clarifying that we developed this payment gateway. I setup a copy of the version of Event Espresso that has the Elavon (MyVirtualMerchant) payment gateway on a test site with our demo credentials for Elavon and it processed as expected:

http://cl.ly/image/2E250n1B3d2Z
http://cl.ly/image/0R0j2N0Z293r

I also checked the 4025 error code in that API docs and this is related to incorrect credentials.

If I understand you original post correctly, this was working as expected and recently started showing this error. Were there any recent changes to the merchant account around this time?

—
Lorenzo

April 20, 2015 at 11:34 am

Hi,

My test site also has a current version of WordPress running.

Do you have a link available to any event on your site?

Also, have you already tested with only Event Espresso running to rule out a conflict on the site?

The next step would be temporarily substituting in our own test credentials but I want to ensure that something else isn’t happening here.

—
Lorenzo

April 20, 2015 at 12:40 pm

Thanks, I received this error when trying to register:

Sorry, there was a security error and your registration was not saved.

Is this site running on a host that has caching enabled (e.g. managed WP hosting) or were you recently using any caching plugins such as W3 total cache or WP Super Cache?

—
Lorenzo

April 20, 2015 at 1:12 pm

Hi Dave, please setup exclusion rules for your Event Espresso 3 pages through WP Super Cache.

On a default install the slugs for these pages for Event Espresso 3:

/event-registration/
/thank-you/
/transactions/
/registration-cancelled/

Then clear the cache and reply here so we can try again.

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/

—
Lorenzo

April 20, 2015 at 3:01 pm

Hi, I was able to reach the checkout page but it showed the 4025 error. We would like to test with our credentials. Could you share a temporary login via this form?

https://eventespresso.com/send-login-details/

—
Lorenzo

April 21, 2015 at 7:14 am

Thanks. I’ve sent an update via email.

—
Lorenzo

April 21, 2015 at 9:59 am

Thanks. Do let us know what you find out from Elavon.

—
Lorenzo