Support

October 20, 2014 at 3:31 pm

Hi Jonathan,

I purchased an SSL certificate and installed it. It should be active shortly.

I also created an admin log in for the installation. The credentials were in the from I submitted through your site. The user name is EE3_Support. Can you pick up the pw from the form? It specifically said not to post it through the forum thread.

Thanks,
Tom

October 21, 2014 at 6:24 am

Should be all set now.

October 21, 2014 at 3:27 pm

I’ve successfully created an event, but I have a couple questions
1. It looks like the cost is tied to the registration. Is there a way to attach a cost to each ticket level? We really don’t need people to register for the event, but we do want them to be able to purchase a ticket. For instance, one family member should be able to purchase multiple tickets for the entire family in one transaction. How do we do that?

2. In the Groupon section, how do I upload a file of codes? It looks like they need to be entered one at a time?

3. I know the templates can be edited, but I don’t anybody on staff with that skillset. Is that a service you offer or do you know somebody who could customize our templates for the first event so that we could then replicate them for future events?

October 22, 2014 at 4:36 pm

Hi Josh,

Thanks for getting back to me. I was able to install the multi event and the voucher import modules, but I’m still not getting the system to do what I need.

The cost that appears is still tied to the event cost. How is that related to the tickets? I’ve created several kind of tickets but I can’t seem to associate them with them the event or assign a cost to the ticket level.

Essentially, the primary function we need the system to accomplish is selling tickets that can be printed and then scanned at the event. We stuck with EE3 because we need the social coupon integration as we run our events on both Groupon and Living Social.

Is there a way to simply list the levels of ticket (Adult, child, Senior, etc) and allow the customer to order what they need and pay for it?

Thanks,
Tom

October 23, 2014 at 9:17 am

Yes. Josh had already suggested the multiple events add-on and I have installed it. I can add a price and even complete a transaction but that doesn’t get the customer a ticket. How do I get them a ticket that can be scanned at the door?

October 24, 2014 at 9:46 am

Yes. We have the ticketing add-on. The problem is that the consumers have no way to get to the tickets. Neither the confirmation page nor the confirmation e-mail have a link to download and print the tickets. Is there a way that we can manually add in the link?

The process is very cumbersome. You mentioned earlier that EE4 was more elegant for ticket selling – is there a way to accept groupon codes in EE4? My understanding is that there is not.

October 29, 2014 at 12:07 pm

Hi Josh,

I’m still struggling to get this up and running. I’ve gotten to the point where I can have people process a transaction for tickets and present the ticket bar code in the confirmation e-mail, but I still have several issues:
1. If someone orders 2 tickets of the same type (like 2 adult tickets), they only get one e-mail with one bar code. So, they need to know to use the link to retrieve the other one. However, if they order one adult and one child, the system sends two e-mails. Why does it not sent one e-mail per ticket all the time?

2. As an alternative, I could have people retrieve their tickets from the confirmation page but looking through your support docs, I see that can’t be done without custom programming.

3. Integration with Groupon and Living Social Codes is very important to my business. I installed the plug in, went to create the first code and realized that there is no way to put a value on the code. If I run a groupon for 2 tickets, how do I prevent somebody from putting 6 tickets in the cart and getting them all for free?

Thanks,
Tom

October 31, 2014 at 7:00 am

Hi Lorenzo,

If I’m understanding your response, there is no way to stop somebody with a valid Groupon code for two tickets from putting 6 tickets in their cart and getting them all for free? Why would you not simply include a field in the upload that allows a value to placed on the code?

This was one of our requirements when purchasing the system and now I’m realizing that is basically useless.

Tom