Support

January 20, 2016 at 3:46 am

Josh , I updated ee core to latest version and also updated the Infusionsoft Add on , still it doesn’t work
To test I had a live event costing 189.00 including 10% tax I set up a discount coupon for 50% off then applied the discount , ee did it right and then Infusionsoft still doesn’t see it properly see screen shots below , I paid the remaining 50% on credit card.

http://i66.tinypic.com/4szcjt.png
See screenshot http://i63.tinypic.com/2mx2vzt.png

January 21, 2016 at 3:41 am

Josh,

I have tested this again and still dosent work, I am forwarded all the print screens and testing info to the support email, for you to look at due to the nature of the print screens showing live real personal data. i will cc seth, can you speak to them along and reply to me via email.

thanks

mk

January 21, 2016 at 3:20 pm

will this fix the tax issue too in infusionsoft.

please get the developers to see that in my print screen examples of starting price was $2.20 incl of tax (10%) then i applied a discount of 50% off and then the balance at that point should be $1.10 based on my settings. then when an offsite c/c payment of mijireh happens for the full amount should appear in infusionsoft the same was as the example.

along with infusionsoft not seeing the mijirih payment the print screen examples show a balance of $1.20..

i only futher mention to look at the print screens as they show the whole picture and to save another version released to fix the payment but not seeing the tax issue.

hope all my information and testing data helps?

any idea of time for developers to look at this

thanks

mk

January 22, 2016 at 5:14 pm

Josh,

I have tested it again, and it works ok in EE, see screenshot of order in EE below

I used the same scenario $2.20 incl of (10%) tax then used promotion of 50% off , leaving a balance of $1.10 (incl 10% tax) , I then paid this on Mijireh.

with this updated plugin, infusionsoft doesn’t even acknowledge the original amount of $2.00 + tax of 0.20 (tax) or ($2.20 incl tax) it now only shows the order details of the promotion part $1.10 split wrongly as Tax 0.10 and then promotion of -1.00 total order of 0.90c (not correct) it shows no payments of Mijireh. (which it did in previous version) also now has balance of-0.90 too.

so all in all unfortunately the problem is not solved and actually a bit worse (sorry for saying)

let me know when you have another version to test.

screen shots included.

http://postimg.org/image/yoptcirm5/
http://postimg.org/image/qkhp7s571/
http://postimg.org/image/8dut0b3v1/
http://postimg.org/image/5l1lga3il/

January 25, 2016 at 5:44 pm

I don’t know what hooks are … Could it be plugin clash ….
Can you screen shot the promotion page set up and how you applied it to taxes and maybe print screen the event, if you can do that I can check the event from screenshots and all the same I provided you to ensure we are the same or if you want can create you a user and you can have a look around…

Let me know

January 26, 2016 at 2:05 pm

Josh, I just made a test order on the URL you provided and it worked in the front end , just like mine did.
My issue is only when it gets to Infusionsoft, did you want to Skype or something, or did you want my login details, should I install EE on a different server and try or could it be issues with my payment system either mijireh or eway. I am at a loss what to do or try next other than don’t use promos for my events. As I need Infusionsoft

Any advice or feedback would be appreciated

January 27, 2016 at 10:02 pm

Josh,

Hope your well, i am sorry i started testing this now. but i have continued and i think there may be light at the end of the tunnel.

So here’s what I know so far.

Firstly all testing has been on 2.1.3p – as i removed the newer versions as they were causing lots of issues.

mijireh is not working at all really, – so i have since pushed it to the side, even a normal enrolment without a promo -only brings the tax through in infusionsoft.

so to see what was causing it , I tested the following and these are my findings.

If you enrol someone no promotion and choose invoice as the payment method it works fine in infusionsoft with tax separate , unpaid as it should be all good.

If you enrol someone no promotion and choose paypal standard as the payment method it works fine in infusionsoft with tax separate ,comes in fully paid.

If you enrol someone with a promotion and choose paypal standard as the payment method ( and have 50% off of $2.20 inc tax of (10%)) should be $1.10 owing

if you have Promotions Affect Taxes – tick box to yes. it doesnt work and has a balance outstanding in infusionsoft for 0.10c

if you have Promotions Affect Taxes – tick box to no. it works and has a balance of $0.00 in infusionsoft for 0.10c

so in summary this only works in paypal when you have Promotions Affect Taxes – tick box to no

Hope this makes sense, and mijireh is broken , promos or not, data is completly wrong in infusionsoft.

Only bonus the EE system is correct with taxes and payments every time regardless of options chosen.

so at this time we can use infusionsoft for EE , and we have to charge tax, must use paypal only at this moment.

We cant use promotions, charge tax , infusionsoft at all in any payment gateway until fixes.

have fun

MK