Support

July 13, 2015 at 3:01 am

Can you de-activate all non-EE plugins and retest this please? I would also recommend switching to one of the default themes such as twentyfourteen (you can use a plugin such as Theme Test Drive to do this without effecting your visitors)

It was all working absolutely fine until a couple of days ago when I did my last update of event espresso.

When you updated Event Espresso, did you update any other plugins or the theme around the same time?

The code that builds those link hasn’t changed recently and uses a code WordPress function to pull in the base url. (which in your example would be “https: //members.rea……./”)

Event Espresso doesn’t change the base URL when creating the links (or at all) but the WP Core function that its using is filterable and therefore any other plugins (or even the theme) can hook in and change this. HTTPS plugins sometimes do this which I why I asked the above, although WordPress Force Https plugin redirects all links from HTTP to HTTPS rather than changing the URL scheme used before output.

The fact that the space is added after the 6th character regardless of http or https leads me to believe that ‘something’ is filtering the URL before Event Espresso uses it.

July 13, 2015 at 4:37 am

Hmm, that’s odd. Both those sections use the same function (although slightly differently)

Could I take a look at this?

If so can you send temporary login details using this form:

https://eventespresso.com/send-login-details/

July 13, 2015 at 5:34 am

Very strange.

This is not something I’ve seen previously and I’m not sure what is causing it.

Within your custom message template if you click the ‘Preview’ button, the message system will build an email using dummy data (so the links won’t actually take you to a working ticket) but it does so in the same way it would for a genuine email message (it just doesn’t push the message to the ‘messenger’ to send the message).

The links work fine there.

I resent the ticket message to a registration I created and did see the space within the link.

What I would try next is manually including the link within the notice email and see if that also has a space added when resent. So instead of using the [TXN_TICKETS_URL] to generate the URL, you add the URL and resent the ticket notice email.

You may want to create a test event and a copy of your custom template within that event to test this (otherwise any registrations may whilst testing this will receive your ticket email link)

Another option is to setup a transactional email service such as Mandill (free for up to 12k emails per month) and test sending your emails through that. That will show if this is some kind of filtering set up on the mail server (as you’ll then be using Mandrill mail servers)