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iamhugo
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May 1, 2015 at 12:28 pm
Ok so I have searched through this support forum for a fix and have tried everything possible but still have no fix.
I have the IPN setup at PayPal
I have the auto return setup
I have the custom transaction page
etc
My issue is that the system says that the transaction is incomplete but it shows completed in Paypal.
Also it is not showing the transaction type under attendee/s
It was not working before and i had an older version of EE3 so I paid for a license and upgraded to the latest version but its still the same.
I currently have 2 events running on my site and will struggle to piece all of this together the longer this goes on without a fix.
Can anyone help out on this?
Best Regards Hugo
=============================================================================================
Versions
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Event Espresso version: 3.1.37.2.P
WordPress version: WP 4.2.1
Installed plugins: Contact Form 7 by Takayuki Miyoshi version 4.1.2, Duplicate Post by Enrico Battocchi version 2.6, Event Espresso by Event Espresso version 3.1.37.2.P, Facebook Albums by Matt Glaman version 2.0.5.3a, Facebook Members by Crunchify version 5.8, Jetpack by WordPress.com by Automattic version 3.5, Lux Vimeo by Matroschka version 1.3, Regenerate Thumbnails by Viper007Bond version 2.2.4, WordPress SEO by Team Yoast version 2.1.1, WP Clone by WP Academy by WP Academy version 2.1.8
=============================================================================================
Settings
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Home URL: http://www.audiofarm.co.uk
Site URL: http://www.audiofarm.co.uk
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Registration Pages
=============================================================================================
Event Page: #18 – http://www.audiofarm.co.uk/event-registration/
Payment/Thank You Page: #19 – http://www.audiofarm.co.uk/thank-you/
Transaction Notification Page: #21 – http://www.audiofarm.co.uk/transactions/
Cancel Return Page: #20 – http://www.audiofarm.co.uk/registration-cancelled/
=============================================================================================
Server Environment
=============================================================================================
PHP Version: 5.4.38
Server Software: Apache
WP Max Upload Size: 64 MB
Server upload_max_filesize: 64 MB
Server post_max_size: 64 MB
WP Memory Limit: 64 MB
WP Debug Mode: No
Espresso Logging: Log directory is writable.
=============================================================================================
PHP Sessions
=============================================================================================
Session save path: /tmp is writable.
Session name: PHPSESSID
=============================================================================================
Remote Posting/IPN
=============================================================================================
fsockopen/cURL:
Your server has fsockopen and cURL enabled.
`
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Josh
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May 1, 2015 at 12:52 pm
Hi Hugo,
Thanks for the detailed report. Can you FTP into your site, go to /wp-content/uploads/espresso/logs and check to see if there’s a PayPal IPN log file there. If there is, can you check for errors?
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iamhugo
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May 1, 2015 at 12:55 pm
Yes there is a file called: paypal.ipn_results.log
There is lots of info in there but here is the last one:
[05/01/2015 7:37 PM] – Errors from IPN Validation:
Using BUILT-IN PHP curl methods
redacted
Success Setting host: https://www.paypal.com/cgi-bin/webscr
Success Setting request type to post
Success Setting Fain On Error
Success Setting return transfer
Success Setting Timeout
Success Setting verbose mode
Errors resulting from the execution of curl transfer: [05/01/2015 7:37 PM] – SUCCESS!
redacted
IPN Response from gateway Server:
VERIFIED
-
This reply was modified 9 years, 7 months ago by
 Josh. Reason: removed customer's contact info and other transaction details
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Josh
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May 1, 2015 at 1:50 pm
Hi Hugo,
In the future, please do not post information like this in a public forum. Instead of spending time helping people, we end up having to remove sensitive info.
So there’s no errors there. Are the transactions eventually updating to Completed in the WP admin?
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iamhugo
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May 1, 2015 at 2:00 pm
Ok thanks sorry about that. lesson learned.
The transactions are not updating to completed and it does not show the transaction type so i do not know if they have paid through PayPal or by direct Bank Transfer!
Any ideas?
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Lorenzo Orlando Caum
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May 4, 2015 at 2:30 pm
Hi Hugo,
Could you try the following test?
1) Create an event called test with a single ticket / pricing option with a low value such as a dollar or less.
2) Then deactivate all plugins on your site and only activate Event Espresso. Next, open an alternative web browser and go to the event called test on your site.
3) Now try to register.
Does it update as expected with your payment details?
Be sure to restore your plugins after testing.
—
Lorenzo
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iamhugo
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May 4, 2015 at 2:59 pm
yes this worked. Im guessing this is a plugin conflict then!
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iamhugo
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May 4, 2015 at 3:53 pm
Strange!
It worked when I created new event and de-activated all plugins except for EE.
I then turned on each needed plugin one by one and tested and it worked so I assumed that ruled out it being a plugin conflict.
I then decided to re-create the event again from fresh and it now does not work!!
I de-activated all plugins and tested by purchasing but still no data.
There is another issue where you cannot enter a long title for more tickets as it does not update and cancels them!
Confused *~*
Regards Hugo
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Lorenzo Orlando Caum
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May 4, 2015 at 4:03 pm
Hi Hugo, could you provide a link to the event that isn’t working?
—
Lorenzo
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iamhugo
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May 4, 2015 at 4:25 pm
Hi Lorenzo, I figured it out and now got it working.
There is an issue with the system not accepting long titles for the pricing name. If it is long the system just deletes that pricing option when you update.
This was in the back of my mind and when I created the new event it just had a short title called TEST and it worked.
So I shortened the title of the event and tested and it worked then i gave it a long name again and it didn’t work. I done this several times and determined this was the issue.
I now have a title shorter than 30 characters. Im not sure what the exact length is but that is the issue.
So to clarify the issue occurs when I have a long title for the event name and also for the pricing title.
HAPPY 🙂
Best Hugo
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Josh
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May 4, 2015 at 6:41 pm
Hi Hugo,
The event name field in Event Espresso 3.1.37.2 has a 200 character limit, and price names have a 150 character limit. Were the event name and price names you tried before longer than that?
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iamhugo
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May 5, 2015 at 2:22 am
No previously it was 46 Characters long for the event title and now it is only 29.
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Josh
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May 5, 2015 at 8:43 am
Can you try deactivating, then reactivating the Event Espresso plugin? It may be the database update script didn’t run when the update was made.
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iamhugo
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May 5, 2015 at 8:46 am
Ok thanks. It is working at the moment so i do not want something to happen if i do this as I have 2 events running. Once these events have passed I will do this and test again with a longer name and see if that works.
Even better still I will upgrade to EE4 for my next events 🙂
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Josh
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May 5, 2015 at 9:31 am
Can you let me know if there were there any special characters in the event name before it was shortened?
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Josh
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May 6, 2015 at 2:17 pm
Hi Hugo,
You can also update to Event Espresso 3.1.37.3.p. It includes a fix for when PayPal IPN is not completing the event payment status under certain conditions.
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