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I'm getting Error Code

Posted: September 24, 2019 at 2:06 am

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adoreyourpelvicfloor

September 24, 2019 at 2:06 am

Hi

I am getting the following error message at the top of my web pages for Events Espresso:

Warning: session_start(): Unable to clear session lock record in /var/sites/a/adoreyourpelvicfloor.co.uk/public_html/wp-content/plugins/event-espresso-core-reg/core/services/session/SessionStartHandler.php on line 65

Warning: session_start(): Failed to read session data: memcached (path: 10.170.0.172:11211; 10.170.0.173:11211; 10.170.0.174:11211) in /var/sites/a/adoreyourpelvicfloor.co.uk/public_html/wp-content/plugins/event-espresso-core-reg/core/services/session/SessionStartHandler.php on line 65

The page in question is here. It doesn’t look very professional, please advise how I can resolve this. The PHP version is 7.3 and WordPress and our plugins are all up to date.


Tony

  • Support Staff

September 24, 2019 at 4:39 am

Hi there,

Whist Event Espresso is calling a function which in turn is throwing the above, the error is not actually from Event Espresso.

What is happening above is EE is calling session_start() (which is a core PHP function) and its trying to create a ‘session’ but can’t.

This part (path: 10.170.0.172:11211; 10.170.0.173:11211; 10.170.0.174:11211) indicates your site is likely using memcahced which you will need to have you host disable for you site for EE to function.

The page in question is here. It doesn’t look very professional

I can’t see a link to page above, however I check on the site linked to your license and can see the warnings from session_start.

Your server currently has display_errors enabled which means any warnings, notices, errors on your site will display to the user. Rather than doing that we recommend logging the errors and setting display_errors to 0 so they aren’t output directly to the page.

You can request this is done at the same time as request memcached is disabled by your host above as it is a server side setting rather than something you do through EE.

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