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iDeal returns user to 'There was a problem finding your Registration ID'

Posted: February 17, 2013 at 1:58 pm


Willem Jan van der Woude

February 17, 2013 at 1:58 pm

Hey there,

I’m using WordPress 3.5.1 combined with EventEspresso 3.1.30.7P and Pronamic’s iDeal plugin as a payment gateway.

Most of the functionality is in place but when I try to actually register myself it all goes well untill I return to my website from the iDeal payment gateway. It pulls up the thank you page with some variables in the URL and then shows the following error: ‘There was a problem finding your Registration ID’. This also prevents EE to properly process payment information and therefor can’t change the status of the attendee to paid.

I looked into the jQuery call issue mentioned on other posts related to this error and confirmed all themes and plug-ins use jQuery supplied with WP itself.

The (in the adress bar) visible variables that iDeal gives the user is :
‘?attendee_id=15&status=Success&trxid=TEST080486231752&ec=15&sha1=d8a056189a3ab1a04280e6f239be9871089b332d’. As mentioned before the page will only show a grey box containing the registration ID error.

I’m currently in the dark about a solution to this, could you point or help me in the right direction?

Thanks in advance!


Dean

February 18, 2013 at 4:21 am

Hi,

As the Pronamic iDEAL plugin is a third party plugin not endorsed by Event Espresso we can’t really support it.

However, we have recently done some modifications to the iDEAL gateway (amongst others) to make them work better with other plugins such as WooCommerce, so that might be a factor.

So I am guessing that the Pronamics hasn’t kept up to date, which is fair, and as such their code isn’t working correctly now.

Looking through the development tickets, this same error was fixed and merged into the development branch for EE version 3.1.30 – but of course thats our iDEAL by Mollie gateway not the Pronamics one.


Willem Jan van der Woude

February 18, 2013 at 1:48 pm

Hi Dean,

I’ll check if the built in iDeal plugin for Mollie works to find out if its caused by Pronamic. Thanks for your directions, I’ll let know if your suggestion was in the proper direction.


Dean

February 19, 2013 at 6:03 am

Ok, thanks, and yes please let me know what happens.


Willem Jan van der Woude

March 2, 2013 at 1:44 pm

Hey Dean,

The Mollie plugin works like a charm. Yet I’ve encountered a new problem concerning form-validation:

Previously the form-validation didn’t work, mandatory fields weren’t mandatory because I didn’t load any javascript libraries. I fixed this by loading a proper jQuery, yet this results in that the bank-select dropdown is hidden from the payment page. If I remove jQuery from the template the dropdown will show up again.

The theme I’ve been bulding upon is the Bones theme, this one does use the proper jQuery call:
wp_enqueue_script( ‘jquery’ );

In the final source it loads the jquery.js file located within the wp-included/js/jquery folder. If I rename this file to create an error the dropdown will also show up again.

Do you have any clue on the cause of this?

Thanks in advance!


Dean

March 3, 2013 at 9:10 am

Hi Willem.

It’s hard to say without seeing the site, so unless you can provide a page not behind the maintenance mode, i will be guessing a bit.

Have you checked the console for that page (in Chrome, right click, Inspect Element, click the console link at the top) to see if there are any jQuery issues?

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