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Nick Rodinelli
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November 1, 2021 at 6:16 pm
I am in my account and it says that I have an EE4 licence since 2016…but I ended up reverting back to EE3 because EE4 was not compatible to my website back in 2016. Lorenzo (I think) helped us with reverting back but I am not sure if I have two accounts or one. Also I am wondering if this is the reason why we can’t export all attendee’s OR all data. We need to fix this functionality fast because we are need to pull ALL of the EE3 data from the live site into the staging site and go live. We are looking to avoid manually copying over each event.
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Tony
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November 2, 2021 at 10:35 am
Hi Nick,
The license is used for support and updates only, it does not change any Event Espresso functionality on the site, so any issues with your license will not cause issues on your site.
However, having an EE4 license means you wont have access to updates for EE3 through your account so I’ve asked a member of the sales team to switch your license back to EE3 so you have access to both (EE3 license holders have access to EE4 so they can eventually update when ready).
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Nick Rodinelli
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November 2, 2021 at 10:43 am
Ok thanks for letting me know. Question: What kind of impacts would happen from not getting these EE3 updates please? This has been going on since 2016. Please provide insights as to what effects this may have caused as it may be a root issue to several issues we have been having over the years. Thanks – great to know and glad I asked!
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Tony
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November 2, 2021 at 11:15 am
Question: What kind of impacts would happen from not getting these EE3 updates please?
Since the version in use on your site the updates to Event Espresso 3 have mainly been to keep it inline with WP updates, as WordPress core changes there are times when we need to push updates to code using functions that may have changed etc.
The biggest impact I can think of is when WordPress changed how Dates worked within core, we released Event Espresso 3.1.37.15 to update EE3 core to work with those changes (November 14, 2019).
You can see the changelog for EE3 here:
https://eventespresso.com/wiki/change-log/
This has been going on since 2016.
As far as I can tell your account was using the EE3 Business license up until 2019 and then changed over to an EE4 account.
Please provide insights as to what effects this may have caused as it may be a root issue to several issues we have been having over the years.
In short, if you haven’t updated then the version of EE3 on the site wouldn’t work with newer versions of WordPress. You’ve already seen the DateTime issue when the auto-update happened on your site and date/times ‘shifted’, that was due to a WordPress core change that EE3 needed to be updated for.
Another could happen where you would see multiple ’empty’ prices within an event which would then prevent you from updating values (again, another update within WP core which we need to make a change for).
It’s difficult to give you specific answers as it depends on what you used and how you used it, what issues have you been running into?
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Nick Rodinelli
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November 2, 2021 at 11:24 am
oh wow – how did this happen? Why did this happen? Can you pin point? …was this an error on our side or yours? Please let me know so EE3 users don’t make the same mistake…this issue has caused us so much problems and stress. The “issues” you mention were only resolved when we had to revert WP back to old versions…this is all making sense now. Honestly, how did this happen so we all know?
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Tony
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November 2, 2021 at 2:30 pm
oh wow – how did this happen? Why did this happen? Can you pin point? …was this an error on our side or yours?
I don’t deal with sales/renewals so I can’t say for sure (I’ve asked Sales to double check), but it looks like you guys purchased another EE4 license separately (which was then cancelled and refunded) and also updated this account to an EE4 license (license type can be changed within your account page) at the same time.
The license then renewed as an EE4 license around Oct 2019 so you had access to EE3 up until then as far as I can tell but your site is running the version from 2016.
Please let me know so EE3 users don’t make the same mistake…this issue has caused us so much problems and stress.
Which issue? Not updating? We can’t force updates on any users sites only alert you that one is available.
Even with an invalid license, or no license at all for that matter then EE (both EE3 and EE4) will alert you of pending updates and state if you have access to them or not showing a link to renew or contact support.
Unless someone has blocked all updates on the site and prevented EE from ‘calling home’ for update notification?
The “issues” you mention were only resolved when we had to revert WP back to old versions…this is all making sense now.
The issues I’ve mentioned above happen when you update WordPress core without also updating Event Espresso, the only way we can prevent that from happening is to push updates to the plugin to be available for download. We display notices for all update requests (invalid requests, invalid licenses, invalid domains, wrong keys, no keys, etc etc) sent from Event Espresso to our servers so I’m not sure what else we could have done here?
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