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ASAPEvents
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March 27, 2018 at 2:41 am
Hi
So we have gone live on another event this week http://theasap.org.uk/events/birmingham-networking-2018/ and we’ve had 18 successful registrations, however this morning we’ve had some advise that when they go to the event page, select their ticket and click “register now” they are getting a HTTP 500 error
Which says
HTTP 500 error
That’s odd… the website can’t display this page
The site may be undergoing maintenance or could have a programming error.
Try this
Go back to the last page
Try contacting the website’s owner
We have also tried the registration process and are now getting the same error. Have checked the tickets and they’re all live, but have no idea what this error is. Can someone advise and assist please?
Many thanks
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Tony
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March 27, 2018 at 5:18 am
Hi there,
Error 500 just means ‘something went wrong’, it’s a generic error that your host displays rather than the full error (which is correct as the error should not be public).
You’ll need to check your servers error logs for the full error, your host will usually provide a section within cPanel (or similar) to view your error logs. Or you can ebale WP_Debug by adding this snippet:
https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug
To your wp-config.php file (using FTP) so that the errors are logged and we can then view them.
However I notice in your other thread here:
https://eventespresso.com/topic/registrations-not-proceeding/#post-265907
You had some technical help adding the code I mentioned, it seems strange that all of a sudden after that, you now have error 500. Were any additional changes made along with the code from the other thread?
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ASAPEvents
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March 27, 2018 at 6:11 am
Ok, we have just had someone look at this who have removed that coding that was provided previously and it is now working. However, we cannot have the issue of people being forced to login when registering for an event, as most of them don’t even have login information as it’s only from a previous event registration or are on subscriber list, they don’t have general access.
If you can advise that would help. As it is the code causing the issue.
Many thanks
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ASAPEvents
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March 27, 2018 at 6:12 am
also just to add, no other or additional changes apart from the add in of the code as was previously advised were made and the issue stops with the removal of the code.
Thanks
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Tony
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March 27, 2018 at 6:22 am
If you can advise that would help. As it is the code causing the issue.
Sorry but without the error you don’t know that for sure, it could have been a typo from when the code was added previously, or the location, there are lots of other possibilities. The code I gave you is a simple filter, it should either work or fail silently, not give error 500.
Can you check the error logs and see what the actual error was? The reason I’m asking is I’m using the exact code I gave you previously without any problems on a couple of test sites.
Here is an example of this running on my test site – http://take.ms/IfIcV
That’s just 2 incognito windows, the left I commented the code out and ran a registration with my account details (logged out), the right I had the code running and repeated the test, that time I could continue the registration.
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