Support

March 7, 2019 at 3:07 pm

Hi there,

Registers onto the site or registers onto an EE event?

If you mean when a user registers onto an EE event, the email should be triggered automatically, although they are setup to use WP Cron to work through a queue system to which reduces the load on your server which can delay the emails a little depending on how much traffic the site is getting (it needs hits on the site to work through the queue system).

If you look in Event Espresso -> Messages -> Message Activity, can you see ‘Event Admin’ Emails listed there?

In your other thread, you mentioned email issues, I’m assuming that’s been fixed? May I ask which fix you used as it may change how the emails will work.

March 8, 2019 at 8:14 am

When you want to send copies of the same email to multiple users, we recommend using a group so that your mailserver only needs to handle a single email when sending the email. Whilst you can, in theory, add multiple email addresses to the message’s to field separated by a comma, some mail server choke on that setup and the email then fail.

Tony to further clarify.. would it be possible to set up Event1 goes to a custom list of people or distribution list. Event2 would need a different list of people or distribution list.

It is yes, you’ll need a custom message template (or set of templates depending on which messages you want to send) setup for each ‘group’ and then you set the relevant message template on each individual event.

For example you could create a custom message template for the ‘Registration Approved’ message type called ‘Registration Approved – Group 1’, with the to field set to group1@domain.com (obviously just an example of a group email here).

Then on Event 1 you select that template for the Registration Approved template.
(Note, this setup does NOT work with the multi-event registration add-on)

Is that what you are looking for? I can give you more details on how to set this up if that’s what you need.

March 8, 2019 at 9:43 am

Edit the event in question and go to the bottom of the page, you’ll see a ‘notifications’ section.

In that make sure you are on the ‘Email’ tab.

As you haven’t setup a custom template yet, on this step we’ll create it and assign it to the event in one go. For the above you want the registration pending payment email, so next to that click the ‘Create new custom’ button – https://monosnap.com/file/5RdT0vwLe7egCpoVCdMd9Fa82SP36Z

A modal will open asking for a name and description, be sure to give the template a meaningful name as ‘Template 1’ going to mean much to you in 6 months time.

For example – https://monosnap.com/file/iDI4tgB0kp7uzz1jXzvz302aWEJ5x5

When you click create template, EE will copy the current default message template for the message type in question, create a copy of it as a custom template with the name you used and set it on the event – https://monosnap.com/file/5MO6shs39m3588CTssbtudKK8K0NY7

Now click the edit button shown above to edit that template.

In the ‘to’ field of the Event Admin context, set the group email address, like so – https://monosnap.com/file/6z4aVDnCYyXOMUmcTBWdBJOJmJ3mvl

Now that event will use that template and send the registration pending payemnt (event admin context) to that group1 email set there.

Repeat for Event 2 only set the group to be group 2 in the to field.

On Event 3, lets say you want to use Group 1 again…. rather than creating a new template, just select the ‘Registration pending payment – Group 1’ template in the dropdown for Registration Pending Payment.

You’ll obviously need to create the group emails that you use in the above and set the members of that group etc, but that’s all outside of EE.