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wmnf
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August 23, 2017 at 9:03 am
We had an event get cancelled and I need to refund payments via Braintree. I went into the transactions, clicked Apply Refund, entered the amount and selected Braintree as the payment method. After applying, I now see the message with a Total Amount Due of $10.00:
No payments have been applied to this transaction yet. Click “Apply Payment” below to make a payment.
What am I doing wrong?
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wmnf
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August 23, 2017 at 9:04 am
I do now see both transactions listed, the original payment and the refund, both coded green.
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Josh
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August 23, 2017 at 11:21 am
You’ll also need to log into your Braintree account and issue the refunds within the Control Panel:
https://articles.braintreepayments.com/control-panel/transactions/refunds-voids-credits#issuing-a-refund-within-the-control-panel
The Apply refund feature on the Event Espresso > Transactions pages are purely for accounting purposes.
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wmnf
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August 23, 2017 at 2:04 pm
And the record should say no payments applied with an amount due after?
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Josh
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August 23, 2017 at 2:22 pm
That’s correct.
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