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Wonderful2016
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January 6, 2017 at 6:30 am
Again we cannot follow the docs and how things are processed – did logic change by updates? Question: We get payments by transfere and have to manualy accept payment within transactions.
We cannot follow the given workflow, how to deal not with single customer payment accepting, and do not see how ticket sending followup is happening.
How can we manage to accept payments by transfere with bulk – means a bunch of payments accepting in one step, without stepping one by one. Transactions do not show signs to mark a list of customer, who payed by wire transfere.
And how does ticket sending by message automatically in this step?
So still we get confused with this system, as it seems there was something changed with updates?
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Wonderful2016
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January 6, 2017 at 7:07 am
sorry to say, we miss an in depth step by step tutorials, as your docs are just an overview. https://eventespresso.com/wiki/transactions-ver-4-0/
The whole Workflow has a lack of transparence – as we have no idea how to get to know, where an when messages are sending or what the differences are on many states of process which are shown and never used… we cannot understand how many registratons status are useful for. Even we just don´t know, at which point tickets are sent… and how. And we have to respond to users, who are confused with the process, mainly with the uncommon link for registration and invoice together, most of customer do not open this link, because they are waiting for attachement docs.
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Josh
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January 11, 2017 at 12:07 pm
Hi there,
The Transactions page does not have a bulk payment accept feature, and it did not have this in previous versions.
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