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mattyrouse
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September 27, 2015 at 1:11 pm
Hi
I seem to be having a few problems with the checkout experience on my site around the Event cart. And based on the topic re godaddy hosting im wondering if this might be the same with Hostgator Optimized wordpress hosting.
If i add an event to the cart and then delete it – it disappears, which is what i’d expect but…when i either go back to the cart page or add something different the event i just deleted is back again.
If i press delete again, i get an error message that tells me there is nothing in my cart to delete (words to that effect).
Refreshes the page and then its got the other event listed.
Is this something to do with Caching? Interestingly it only seems to happen if i do it with an account that isn’t an administrator account.
The other thing is that fields that I’d expect to be pre populated from the user aren’t. On the registration page even if the user is logged in they still have to input first name, last name and email. So the user inputs the info and then another error message comes up and says that another user already has that email address.
But again…doesn’t happen if i try under my admin user profile.
Sorry if this is too much for one support post.
Thanks in advance
Lauren
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Tony
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September 28, 2015 at 5:59 am
Hi Lauren,
To get the ‘easy’ question out of the way:
The other thing is that fields that I’d expect to be pre populated from the user aren’t. On the registration page even if the user is logged in they still have to input first name, last name and email. So the user inputs the info and then another error message comes up and says that another user already has that email address.
We had another user report the same issue and are investigating the cause, we will update on this shortly.
If i add an event to the cart and then delete it – it disappears, which is what i’d expect but…when i either go back to the cart page or add something different the event i just deleted is back again.
If i press delete again, i get an error message that tells me there is nothing in my cart to delete (words to that effect).
Refreshes the page and then its got the other event listed.
Is this something to do with Caching? Interestingly it only seems to happen if i do it with an account that isn’t an administrator account
Yes, that does sound like a caching issue.
Can you link me to one of your events so I can view this please?
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mattyrouse
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September 28, 2015 at 8:38 am
Hi Tony
Thanks for getting back to me – this is a development site and hosted on a different server to the main site so to view it unfortunately you would need to change the host files on your computer.
Here are the details to change:
162.144.20.104 devondogs.co.uk http://www.devondogs.co.uk
and one of our events can be found here after the host file change:
http://devondogs.co.uk/events/contacts-weaves/
thanks again
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mattyrouse
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September 28, 2015 at 9:55 am
quick update – it looks like i may have got somewhere with this. In hostgator there is an option to turn off caching.
I also went in and edited wp super cache to not cache the core pages.
Now the cart is updating as I’d expect it to.
I’m still no further with the other issue though.
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mattyrouse
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September 28, 2015 at 10:54 am
Ok, so now those 2 things are working (thanks for the plugin update) however…
I have my events to force people to login to register – so what i’m experiencing is if a user is not logged in before they go to the registration page they are promoted to login.
But, when you enter the login details I get an error that says this registration step couldn’t be processed please refresh the page and try again.
When the page refreshes the user is actually logged in.
Do you know any reason why it might fail the login?
Thanks
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Lorenzo Orlando Caum
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September 28, 2015 at 10:57 am
Hi Lauren,
There is an update for the WP user integration that will correct the populating issue for you.
Next, I’d like to take another look at the caching issue that you mentioned.
We have an article that covers how to setup no-cache rules for Event Espresso here:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
You mentioned that there is caching available from Hostgator and then you are using WP Super Cache.
Is there any information such as a documentation page on the Hostgator caching solution?
—
Lorenzo
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mattyrouse
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September 28, 2015 at 11:02 am
Hi Lorenzo
I think the caching thing is sorted – within the hostgator optimised wordpress hosting panel there is an option to turn off caching which i did and now all is working fine on that side.
Just the the issue i mentioned above to look at re the forced login and not accepting the login first time around.
Thanks
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Lorenzo Orlando Caum
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September 28, 2015 at 11:29 am
Hi, did you update to the newest version of the WP users integration? We released an update earlier this afternoon.
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Lorenzo
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mattyrouse
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September 28, 2015 at 11:36 am
yes – did that as soon as i saw it 🙂
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Tony
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September 29, 2015 at 5:55 am
Hi Lauren,
This could be a number of issues, most likely some form of error is being thrown on the ajax request when logging in.
Which of your events is forced login, seems none of them are currently?
If you enable WP_DEBUG are any errors thrown?
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mattyrouse
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September 29, 2015 at 1:22 pm
Hi Tony
Thanks for getting back to me – today I don’t get the error message all i get is the cog that turns but it turns forever.
But again, if i move away from the page the user is actually logged in.
Unfortunately i’m a newbie at wordpress and I can’t turn DEBUG on because at the moment I can’t get access to FTP – hostgator are having issues with that service. I did find a plugin that says it turns debug on so I downloaded it and activated it.
The error messages i got where:
Notice: The called constructor method for WP_Widget is deprecated since version 4.3.0! Use
__construct()
instead. in /home4/waak5o0aaba4/public_html/wp-includes/functions.php on line 3457
Warning: Cannot modify header information – headers already sent by (output started at /home4/waak5o0aaba4/public_html/wp-includes/functions.php:3457) in /home4/waak5o0aaba4/public_html/wp-content/plugins/event-espresso-core-reg/core/EE_Front_Controller.core.php on line 112
Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /home4/waak5o0aaba4/public_html/wp-includes/functions.php:3457) in /home4/waak5o0aaba4/public_html/wp-content/plugins/event-espresso-core-reg/core/EE_Session.core.php on line 398
Strict Standards: call_user_func_array() expects parameter 1 to be a valid callback, non-static method simple_breaks::add_button() should not be called statically in /home4/waak5o0aaba4/public_html/wp-includes/plugin.php on line 503
I hope that makes sense to you as it means nothing to me.
Thanks
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mattyrouse
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September 29, 2015 at 1:24 pm
sorry – i didn’t answer your question. I currently set all events to not force login but i can set one to if you like and give you the url
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mattyrouse
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September 29, 2015 at 1:27 pm
url for forced log in http://devondogs.co.uk/events/test/
with this event i do get the registration process error
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mattyrouse
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September 29, 2015 at 1:47 pm
If users logs in on any other page other than the registration page everything works out fine.
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Tony
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September 29, 2015 at 1:53 pm
Thanks for getting back to me – today I don’t get the error message all i get is the cog that turns but it turns forever.
That would point to a notice or warning being thrown during the login, this can be from any plugin (or the theme) hijacking the ajax request.
IF you temporarily switch to one of the defualt themes such as twentyfourteen, then retry, does the same happen?
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mattyrouse
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September 29, 2015 at 2:02 pm
ok – i switched the twenty fifteen and the same thing happens…should i try deactivating all but event espresso plugins and try again?
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mattyrouse
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September 29, 2015 at 2:16 pm
i deactivated all plugins and it worked perfectly.
I then reactivated the only plugin i have that i’d think had anything to do with logging in which is the basic version of s2member and tried again.
With s2member activated it stopped working again
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mattyrouse
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September 29, 2015 at 2:21 pm
yes – definitely something to do with s2member as I have now activated all plugins apart from s2member and its all working fine.
Any advice for a fix or another plugin so that I can charge for a membership which automatically changes user roles to something i can use to display member only tickets?
thanks
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Tony
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September 30, 2015 at 3:45 am
Hmm, s2 should work fine with EE.
Although there are far to many different setups with s2 for me to say it will work with every setup.
Can you send me a temporary login I can use to view what happens please? If so, please send using this form:
https://eventespresso.com/send-login-details/
I’ll run through a registration whilst logged out, then login using the details provided and see if I can find the error. Note I will need WPDebug to be enabled if you have it disabled currently.
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mattyrouse
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September 30, 2015 at 4:37 am
ok – i have sent these to you now.
I’ve set you up as an s2member level 1, i tested with admin and that didn’t cause a problem.
Because its a optimised wordpress site i can’t get access to turn DEBUG on and the FTP for hostgator is down at the moment. Ive tried using a plugin to turn it on but now i see a lot of 404 errors – do you know a good plugin for DEBUG?
thanks
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Tony
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September 30, 2015 at 5:46 am
Without FTP access (or even ‘File Manage’ through your hosts control panel) I usually don’t recommend altering the wp-config.php file, just in-case something goes wrong… it’s a pretty important file 😉
However on staging you can use something like this:
https://wordpress.org/plugins/debug/
The ‘Simple Breaks’ plugin is throwing a notice which may be effecting this, can you temporarily de-activate that plugin whilst I test this please.
Strict Standards: call_user_func_array() expects parameter 1 to be a valid callback, non-static method simple_breaks::add_button() should not be called statically in /wp-includes/plugin.php on line 503
It basically means Simple Breaks is calling its functions the wrong way and newer version of PHP (like yours) throw that notice.
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mattyrouse
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September 30, 2015 at 6:39 am
Hi Tony
Ok – i’ve switched to Debug and switched debug on. and i’ve disabled the simple breaks plugin.
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mattyrouse
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September 30, 2015 at 8:57 am
I get this in the bottom left of the error message box on logging in from the reg page
EED_WP_Users_SPCO – verify_user_access – 363
Does that help?
thanks
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Tony
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October 1, 2015 at 3:50 am
Hi Lauren,
I just wanted to let you know I’ve replied to your support token on this and it appears to be a conflict with S2.
I have created a ticket for our developers to investigate.
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