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charlain fondren
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August 25, 2014 at 10:31 am
Hello,
We are using version 3.3 and need help figuring out how to handle a change in a group registration.
A person originally registered a group of 4 people at $295 per person.
They called and cancelled two of the registrations for people who could not attend.
One of our admins deleted the two people.
The amount due that showed on the primary attendee’s record stayed at $1180
So, the admin tried to enter a $590 Credit, AND a $590 Check Payment by going into the View/Edit Payment section.
Instead of now showing a zero balance, it’s showing they still owe $590, even thought it shows the total payments as $1180.
How can I fix this, so that it shows the group paid $590 and that they are paid in full?
Thanks in advance,
Charlain
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charlain fondren
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August 25, 2014 at 12:17 pm
One additional bit of info here – when we deleted the two registrations, the INVOICE was correct at $590 – but the Amount Due on the Primary Attendee stayed at $1180. After entering the credit and the payment, the INVOICE is showing a credit balance of $590 but now the total due on the primary attendee is $1770!!
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Sidney Harrell
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August 25, 2014 at 6:31 pm
Go to the Registration Information screen for the Primary Attendee. On the right side under Ticket Prices, enter $590 for the amount, the # Tickets should be 1, and hit Update Price.<br>
Go to the view/edit Payment Details page and enter a New Payment Amount to adjust it until the Total Amount Paid to Date is $590 and the Total Amount Owing is 0.00. You can enter a negative amount if you need to.
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