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Fix the stuck loading payment information spinner on the Thank You page (2)

Posted: August 4, 2015 at 3:33 am

Viewing 9 reply threads


Gonçalo Pereira

August 4, 2015 at 3:33 am

Hi!

The previous support post was closed without a response.

Meanwhile we need to start using EE tomorrow and we would like to have this fixed ASAP.

Please let us know if there is anything else we can do to assist you?

Thanks

  • This topic was modified 9 years, 3 months ago by Lorenzo Orlando Caum.
  • This topic was modified 4 years, 8 months ago by Garth.


Dean

August 4, 2015 at 3:38 am

Hi,

I couldn’t see any issues with the free event. Can you provide a link to a test event (with a price over 0) that we can test please?


Gonçalo Pereira

August 4, 2015 at 4:28 pm

Hi!

I have created a test event for your tests:

http://inscricoes.upaya.pt/events/test-event/

Please let me know if you see the described behaviour?

Thanks


Dean

August 5, 2015 at 7:28 am

Hi,

Yes I do see the issue http://take.ms/22tlr

The only thing I can think that would be causing this is if your host has disabled the WordPress Heartbeat API, as this code uses this API.

I know WP Engine disable it by default, but you may wish to check with your particular host.

See the bottom of this thread for reference https://eventespresso.com/topic/registration-emails-couldnt-send/


Dean

August 5, 2015 at 7:39 am

One other question – do you know if this only occurs for people paying with the Invoice or with PayPal as well?


Gonçalo Pereira

August 5, 2015 at 9:01 am

Hi Dean,

You can see a print screen here:
http://inscricoes.upaya.pt/wp-content/uploads/2015/08/paypal_payment_20150805_155582.png

Please let me know if you need further tests.

Thanks


Dean

August 6, 2015 at 6:18 am

Thanks Gonçalo,

We have opened a ticket to look into this as we are seeing the issue on other sites. I’ll ask the developer to update this thread once we know more about it.


Gonçalo Pereira

August 7, 2015 at 8:54 am

Thank you very much for your reply.

I’ll wait for good news soon.

Thanks


Josh

  • Support Staff

    •

August 11, 2015 at 8:50 am

Hi there,

I want to let you know that the issue with the stuck payment information loader is fixed in Event Espresso 4.7.10.p. It’s available as a 1-click update from your WP > Plugins page.


Gonçalo Pereira

August 11, 2015 at 9:11 am

Hi!

This are great news.
Thank you very much for all your work.

Thanks,
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Status: closed

Updated by Gonçalo Pereira 9 years, 3 months ago ago

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