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mike
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March 18, 2014 at 7:11 pm
I am new to the configuring payments and I am having trouble getting the FirstData payment settings to work. I am getting an error message in the payment configuration screen that reads “Place the .pem file in the following folder. Make sure the .pem file has the same name as your store number.:
…/wp-content/uploads/espresso/gateways/firstdata”.
The PEM file is there… and I’ve check the permission settings and they seem fine.
Any help would be greatly appreciated.
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Lorenzo Orlando Caum
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March 18, 2014 at 9:11 pm
Hi Mike,
Could you let me know the version number that you are running for Event Espresso? This will be available in WordPress Admin –> Plugins –> Event Espresso.
I want to ensure that you are running a current version of the software.
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Lorenzo
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mike
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March 19, 2014 at 12:23 pm
Hi Lorenzo,
We are running 3.1.15.P….
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Lorenzo Orlando Caum
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March 19, 2014 at 12:37 pm
Hi Mike,
Could you please backup your WordPress and update to the current version:
https://eventespresso.com/wiki/change-log/#3.1.36.4
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Lorenzo
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mike
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March 19, 2014 at 1:35 pm
I feel like I am running in circles… I keep clicking on the link to download the latest version.. and it takes me to my user page and I can not see any place to actually download…
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Garth
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March 19, 2014 at 1:57 pm
Mike,
The account you’re currently signed into (https://eventespresso.com/users/mike/) does not have an active support license. When was the last time you renewed your support license or did you renew under a different account?
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mike
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March 19, 2014 at 2:44 pm
Well.. since I’ve just been brought in to figure this problem out… the answer is I don’t know. I do have permission to ho ahead and support an license. Can you tell me how to do that?
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Lorenzo Orlando Caum
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March 19, 2014 at 10:44 pm
Hi Mike,
I’m now seeing a license associated with your account. If you have not yet done so, could you go ahead and backup your WordPress and then update to the current version of Event Espresso 3?
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Lorenzo
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mike
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March 20, 2014 at 10:20 am
I have updated EE to Version 3.1.36.4.P. I see that there are a few license keys in my account but I am not sure which one is for the current version of EE.
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Lorenzo Orlando Caum
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March 20, 2014 at 10:38 am
Hi Mike,
Go with the one that ends in the letter “f.”
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Lorenzo
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mike
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March 20, 2014 at 10:42 am
Duh! That should have been obvious.
OKAY – EE is updated. License key entered. Checked and rechecked the existence of the PEM file. Still having the same problem.
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Lorenzo Orlando Caum
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March 20, 2014 at 2:18 pm
Hello,
Could you please create a temporary WordPress admin login and a temporary SFTP or FTP so I can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
*Please do keep the .pem file in its current location.
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Lorenzo
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