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CanceledLegend
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January 5, 2016 at 10:39 pm
http://naissa.org/events/tech-power-hour-dfars/
I’ve followed the guide and setup our 1st event, but registration just loops back to http://naissa.org/registration-checkout/?step=attendee_information#checkout after clicking Proceed to Final Registration. What am I doing wrong?
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Tony
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January 6, 2016 at 7:15 am
Hi there,
Are you running any caching plugins on the site?
I’ve just tried to run a test registration on your event but was shown ‘Nothing in your event queue’. This is usually caused by caching, either a plugin or your host running server side caching.
It could also be cause by a plugin or theme conflict but I would start by checking caching.
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CanceledLegend
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January 6, 2016 at 10:29 am
No we don’t use caching at all. Our host is name.com and they don’t cache either to my knowledge.
Our theme is tesseract 2 from https://tyler.com/.
Active Plugins:
User Role Editor Version 4.21.1
Smart Slider 3 Version 3.0.18
Jetpack Version 3.8.2
Event Espresso Version 4.8.29.p
Beaver Builder Plugin (Lite Version) Version 1.6.4.4
All-in-One Event Calendar by Time.ly Version 2.3.4
Akismet Version 3.1.7
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Josh
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January 6, 2016 at 12:18 pm
Hi there,
Can you check with your host to see if they’ve enabled support for PHP sessions? You can also check in Event Espresso > Maintenance > System Information under php.ini_settings, then scroll down to see the session settings. PHP Sessions need to be enabled and the session save path needs to be correct and write-able for Event Espresso to function.
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CanceledLegend
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January 6, 2016 at 2:15 pm
session.auto_start
global_value 0
local_value 0
access 2
session.cache_expire
global_value 180
local_value 180
access 7
session.cache_limiter
global_value nocache
local_value nocache
access 7
session.cookie_domain
global_value
local_value
access 7
session.cookie_httponly
global_value
local_value
access 7
session.cookie_lifetime
global_value 0
local_value 0
access 7
session.cookie_path
global_value /
local_value /
access 7
session.cookie_secure
global_value
local_value
access 7
session.entropy_file
global_value
local_value
access 7
session.entropy_length
global_value 0
local_value 0
access 7
session.gc_divisor
global_value 100
local_value 100
access 7
session.gc_maxlifetime
global_value 1440
local_value 1440
access 7
session.gc_probability
global_value 1
local_value 1
access 7
session.hash_bits_per_character
global_value 4
local_value 4
access 7
session.hash_function
global_value 0
local_value 0
access 7
session.name
global_value PHPSESSID
local_value PHPSESSID
access 7
session.referer_check
global_value
local_value
access 7
session.save_handler
global_value files
local_value files
access 7
session.save_path
global_value /tmp
local_value /tmp
access 7
session.serialize_handler
global_value php
local_value php
access 7
session.upload_progress.cleanup
global_value 1
local_value 1
access 2
session.upload_progress.enabled
global_value 1
local_value 1
access 2
session.upload_progress.freq
global_value 1%
local_value 1%
access 2
session.upload_progress.min_freq
global_value 1
local_value 1
access 2
session.upload_progress.name
global_value PHP_SESSION_UPLOAD_PROGRESS
local_value PHP_SESSION_UPLOAD_PROGRESS
access 2
session.upload_progress.prefix
global_value upload_progress_
local_value upload_progress_
access 2
session.use_cookies
global_value 1
local_value 1
access 7
session.use_only_cookies
global_value 1
local_value 1
access 7
session.use_trans_sid
global_value 0
local_value 0
access 7
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Josh
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January 6, 2016 at 2:26 pm
You’ll need to make sure that the session save path in the above list not only exists, but is writeable. It will also be beneficial to check with the host to see if they have any type of caching set up (object, page, or any other type of caching enabled).
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CanceledLegend
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January 9, 2016 at 7:28 am
I’ve set the permissions to 775. Also there is no caching setup at the host I can find. Still not working. ..
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Tony
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January 11, 2016 at 4:07 am
Have you confirmed with your host themselves if they run server side caching?
We often see hosts running caching on all sites on the server with no options shown on the front end to the user.
What type of hosting are you using? Shared, VPS etc?
If you temporarily de-activate all non-EE plugins and retest does it work? If not also temporarily switch to a default theme such as twentyfourteen and retest, does it work then?
You may want to do these tests on a development copy of the site so it is out of view of your visitors, if you currently do not have a dev copy I would highly recommend creating one. A quick and easy way to do so is using the Duplicator plugin
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