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"first name is a required field" in error

Posted: April 18, 2016 at 4:31 pm

Viewing 9 reply threads


laurian Horowitz

April 18, 2016 at 4:31 pm

Hi, I’ve upgrade to the latest wordpress, also upgrading Espresso, and my theme (elegant themes divi). I’m receiving this error when filling in the sign up form from espresso. The fields are all filled out properly, yet when I submit the form, I’m receiving the above error message in error. Since all plugins, themes are upgraded, what should be the next thing I do to figure what is causing the error?
thank you!


Josh

  • Support Staff

April 18, 2016 at 4:39 pm

The next thing to do is you clear your browser’s cache to ensure your browser is loading the current JavaScript files from the Divi theme.


laurian Horowitz

April 18, 2016 at 5:24 pm

Thank you Josh. That was exactly the issue. Once I cleared the browser cache, I was able to move on to the next step.


Josh

  • Support Staff

April 18, 2016 at 5:42 pm

You’re welcome.


The Big Freeze

April 18, 2016 at 6:26 pm

Hi Josh. I am getting this exact error really inconsistently on the site http://www.thebigfreezefestival.com.au
Some people can check out no problems, others are complaining of this first name error and giving up. Could you take a look for me please?


robert sirkis

April 18, 2016 at 7:31 pm

I am having same issue and clearing cache didn’t help.


robert sirkis

April 18, 2016 at 7:32 pm

I am having same issue and clearing cache didn’t help.


Tony

  • Support Staff

April 19, 2016 at 3:30 am

Hi Robert,

In your case it’s a theme issue.

Within your custom.js file you have this code: a[href*=#]:not([href=#])

Which is invalid and jQuery 1.2 will throw an error (previous versions of jQuery did not) – http://take.ms/UGY4w

You can read more on the problem here:

https://wordpress.org/support/topic/read-this-first-wordpress-45-master-list#post-8271654

In a nutshell to fix that you will need to change that code to:

a[href*="#"]:not([href="#"])

Then retest the registration form.


robert sirkis

April 19, 2016 at 7:12 pm

I searched all the templates and styles in the theme editor and did not find the above code. Anything else to try?


robert sirkis

April 19, 2016 at 7:46 pm

Updated the theme and this is now resolved for me.

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