Support

Home Forums Event Espresso Premium Fatal Error when activating Ticketing add on

Fatal Error when activating Ticketing add on

Posted: April 28, 2014 at 4:08 pm

Viewing 7 reply threads


jomo

April 28, 2014 at 4:08 pm

This has normally worked flawlessly last few years – but now when trying to activate Ticketing Add-on:

Fatal error: Call to undefined function event_espresso_run_install() in mysite.com/html/wp-content/plugins/espresso-ticketing-2.0.6/espresso-ticketing.php on line 102

EE – 3.1.36.5.P
Multi Event Reg – 2.02
EE ticketing 1.1.3
EE API plugin 2.1.1.P


Lorenzo Orlando Caum

  • Support Staff

April 28, 2014 at 5:53 pm

Hello,

You appear to be using an old version of the ticketing addon. Could you please update to the current software?


Lorenzo


jomo

April 28, 2014 at 6:07 pm

i am using 2.0.6 –
what is the latest version? I haven’t had any issues ’til now.
I don’t see anywhere in my admin where i can download the plugin?


Lorenzo Orlando Caum

  • Support Staff

April 28, 2014 at 6:13 pm

Hello,

There may be a typo in your original message as I see this:

EE ticketing 1.1.3

Could you double-check the information?

The ticketing addon is at version 2.1.


Lorenzo


jomo

April 28, 2014 at 6:16 pm

My mistake, that was the social version plugin version # –
I am running 2.0.6 for ticketing


Dean

April 29, 2014 at 1:26 am

Hi,

Can you download the latest Ticketing add on from your account (ver 2.1) and try that please. It’s likely that an update in EE3.1.36.5 requires Ticketing to be updated also.


jomo

April 29, 2014 at 3:03 am

Ok – it is not in my download list anymore –


Dean

April 29, 2014 at 3:25 am

Hi Jomo,

It looks like the support and updates were removed in June 2013, so I assume that you didn’t renew the licence for that add on.

As such, you would need to purchase a new licence to get the latest updates, as your current Personal Licence does not include the Ticketing addon.

https://eventespresso.com/product/espresso-ticketing/
https://eventespresso.com/pricing/

Viewing 7 reply threads

The support post ‘Fatal Error when activating Ticketing add on’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso