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Sara Campbell
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April 25, 2016 at 5:46 pm
I have not been able to update the Event Espresso WordPress plugin because I have not had a valid support license. I just purchased a current support license key today, but I am still unable to get the update. The extract error: An error occurred while updating Event Espresso. Update package not available. Please let me know how I should proceed. Thank you.
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Tony
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April 26, 2016 at 4:04 am
Hi Sara,
Your current license is for EE4 but your site is using EE3.
EE3 and EE4 are separate products (EE4 is not just an update to EE3) so are you looking to update EE3 to the latest version of EE3 or switch over to EE4?
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Sara Campbell
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April 26, 2016 at 11:58 am
Thank Tony! It looks like I purchased a support license key for EE4, but my site is running EE3. I need to stick with EE3 so I need a refund for the EE4 support license key I purchased yesterday. Once I receive the refund I will go in and purchase EE3 support license key in hope that I will be able to update the plugin once the EE3 key is put into my EE settings. How do I go about getting a refund?
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Tony
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April 26, 2016 at 1:29 pm
Hi Sara,
Whilst we can refund your current license and you can then purchase another you can actually just swap out your license from within your account page.
If you view your account page just above your license keys you’ll see the option to change your license key.
Select the correctly license that you would like to use and follow the onscreen instructions to swap over.
If you prefer to receive a refund and repurchase you can use the contact form here:
https://eventespresso.com/contact/
Select ‘Sales/Billing question’ and provide the requested details, a member of our sales team will then be in touch.
If you have any problems please let me know.
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Sara Campbell
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April 26, 2016 at 2:19 pm
Tony,
Thank you for your help! I don’t know how I missed the “switch license” option.
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Tony
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April 27, 2016 at 2:40 am
You’re most welcome 🙂
If you have any further problems just let us know.
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