Posted: February 24, 2016 at 11:03 am
Hi, I’ve received the following error when I tried to export the event registration as a CSV file: Please help. |
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The following is the important information: |
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Hi there, Are you running any custom functions to alter the CSV at all? That error message doesn’t help pinpoint whats actually causing it, is this the CSV Export from the registration list for a specific event or all events? |
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No. I’m not running any custom functions. |
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Hello, That error message does not look familiar. Do you have a single event or is it just having problems with one event? If it is multiple events, then could you follow the steps below? Could you temporarily deactivate all plugins and then reactivate Event Espresso and then re-test? Does the issue still occur? If so, could you remove Event Espresso 4 from your site through the WordPress plugins page and then download a new copy from your account page (https://eventespresso.com/users/nmohamed/) and install and activate through your WP dashboard? — |
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Hi, I have only one event. Thanks |
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I have installed the event espresso decaf version on another website that is a replica from the live one & the export function is working fine. The only difference between the 2 sites is the first one has Event Espresso Version: 4.8.34.p and the other one has Event Espresso Version: 4.7.12.decaf |
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Hello, those are different major versions of Event Espresso 4 and the report generation system is different. The error that you shared does not look familiar so I suspect that there is a conflict occurring somewhere. Could you pull a copy of live site into the testing site and then deactivate all plugins and re-test the export with Event Espresso 4 running? Or does Event Espresso 4 (current version) also fail on the testing site when it is the only plugin running? — |
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